Regional Director, Commercial Cleaning Operations - Westlake, Ohio

LE002 MasterCorp Commercial Services, LLC; MIDDLETOWN (OH); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay at All Levels

401(k) Retirement Plan with Company M​

Paid Vacation and Sick Time

Medical, Dental and Vision Benefits

Company-Paid Life Insurance and Short‑

Job summary

MasterCorp, Inc. seeks a Resident Regional Director to oversee operations across multiple offices under a client contract, delivering against quality standards and financial goals. You will lead and develop associates, nurture client relationships, and identify growth opportunities.

The role requires strong leadership, strategic planning, and collaboration with operations, sales, and field teams, with occasional travel to client sites and regional offices.

Qualifications

• Clear, professional communication with clients, site staff, and MasterCorp employees.
• Excellent organizational skills with the ability to manage multiple tasks and delegate.
• Outstanding leadership capabilities with a track record of team development.
• Proficient in MS Office (Word, Excel) and related tools.
• Bilingual skills are a plus and valued.

Responsibilities

• Lead client relationships within approved budgets and maximize value.
• Identify potential expansion and close new business to hit financial goals for the area.
• Collaborate with Business Development to review RFPs, pricing, and service agreements.
• Maintain Salesforce database for prospects and new business.
• Develop and maintain client relationships to ensure satisfaction and retention.
• Conduct weekly operations meetings and monthly training sessions.
• Manage performance and development of operations teams, including coaching and discipline as needed.
• Review subcontractor invoices and ensure budgets are met.

Skills

Communicates Effectively

Develops Talent

Financial Acumen

Plans and Aligns

Organizational Savvy

Customer Focus

Drives Results

Education

Bachelor’s Degree in a field related to this position

Five years of progressive management responsibility in a field directly related to this position

Tools

Microsoft Office Suite

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. The RRD provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. The RRD is responsible for identifying sales opportunities through expansion of client and referral business. The RRD ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.

OUR VALUES

• INTEGRITY – We never compromise on our word. We act with transparency– we are a trusted partner.
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Communicates Effectively– Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent– Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen– Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns– Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy– Maneuvers comfortably through complex policy, process, and people-related organization dynamics.
• Customer Focus– Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results– Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead the client relationship within the approve budget, while providing the client with the maximum value.
• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
• Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Ensure daily notes from field are reviewed with operations teams.
• Respond promptly and accurately to customers’ emails throughout the day.
• Oversite of payroll to ensure timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Develop and implement sustainable action plans as required.
• Perform monthly P&L review with the operations teams.
• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
• Develop and implement onboarding schedule for all new hires and account transition.
• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Provide oversite and utilize to ensure managers are effectively controlling labor and all other expenses per corporate budget.
• Review and approve subcontractor invoices to ensure accuracy and set budgets.
• Effectively manager subcontractor agreements to ensure quality and budgets expectaions are met.

EXPERIENCE AND EDUCATION

Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.

Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.

OTHER QUALIFICATIONS

• Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Outstanding leadership skills.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Excellent verbal and written communication skills– Bilingual is a plus.
• Demonstrated ability to build positive relationships with peers, management, and clients.
• Work irregular hours including weekends and after hours.

TRAVEL REQUIREMENTS

Locally within the client sites - <2% overnight travel.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.

Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

COMPANY PERKS

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence.

We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions.

At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality.

Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged.

Whether on the frontlines or behind the scenes, their efforts are essential to our success.