Bilingual Account Manager (Chinese/English)

YQN Logistics; Fontana (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

YQN Logistics in Fontana, CA, is seeking a bilingual (Mandarin and English) Client Manager to handle client accounts and ensure top-notch communication. This role focuses on building strong client relationships, managing service performance, and assisting in various operational tasks.

The ideal candidate has a minimum of 1 year experience in B2B client management and a bachelor's degree in a related field. The position offers a pay range of $20.00 - $24.00 per hour.

Qualifications

• Bilingual fluency in Mandarin and English (spoken and written) is required.
• Minimum 1 year of experience in B2B client relationship management or related fields.
• Strong communication and interpersonal skills with a customer-first attitude.

Responsibilities

• Serve as a point of contact for assigned clients, ensuring professional communication.
• Assist in managing client accounts and tracking service performance.
• Translate documents and communications between Mandarin and English when necessary.

Skills

Bilingual fluency in Mandarin and English

Strong communication and interpersonal skills

Highly organized

Proficiency in Microsoft Office Suite

Education

Bachelor's degree in Business, Communications, or related field

Tools

Microsoft Office Suite

CRM

Job description

Who We Are

YQN is a leading one‑stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross‑border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First‑class FCL, First‑class LCL, First‑class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross‑border supply chain logistics.

What You Will Do

• Serve as a day‑to‑day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
• Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
• Support the senior team in preparing reports, presentations, and client updates.
• Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
• Participate in client meetings and calls as needed to maintain strong relationships and identify opportunities for growth.
• Maintain accurate and up‑to‑date records of client interactions and account activity.
• Translate documents and communications between Mandarin and English when necessary.
• Perform other duties as assigned.

Qualifications

• Bilingual fluency in Mandarin and English (spoken and written) is required.
• Minimum 1 year of experience in B2B client relationship management or related fields.
• Strong communication and interpersonal skills with a customer‑first attitude.
• Highly organized with attention to detail and the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM experience is a plus.
• Bachelor's degree in Business, Communications, or a related field preferred.

Pay: $20.00 - $24.00 per hour

Location: Fontana, CA