Bilingual Account Associate — Growth & Customer Success

Celia Sandoval - State Farm Agent; Roswell (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Celia Sandoval - State Farm Agent is seeking a detail-oriented Account Associate to support daily business operations and customer success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, helping clients manage policy changes, claims, and inquiries with a focus on exceptional service. Bilingual Spanish is preferred.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organization

Bilingual Spanish

Job description

Celia Sandoval - State Farm Agent is seeking a detail-oriented Account Associate to support daily business operations and customer success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, helping clients manage policy changes, claims, and inquiries with a focus on exceptional service. Bilingual Spanish is preferred.