Bike & Ski Shop Leader — Elevate Service & Growth

REI; Newark (DE); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is seeking a Shop Supervisor to lead the store's bike/snow shop team, overseeing service production, scheduling, and workforce management to deliver a best-in-class customer experience. You will partner with the Store Manager and Regional Shop Specialist to implement shop strategy and drive results.

The role requires 2–4 years of retail management and shop floor leadership, with a focus on training, safety, and customer service excellence.

Qualifications

• 2–4 years retail management experience preferred.
• 2–4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills.
• Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff.
• Commitment to providing outstanding customer services.

Responsibilities

• Partner with the Store Manager to drive business objectives for employee engagement and customer satisfaction.
• Proactively recruit and hire talent to meet shop staffing needs.
• Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
• Write a shop staff schedule that supports current business trends and needs, maximizing service across hours.
• Identify and implement ways to improve the shop customer experience and workflow while increasing productivity and maintaining quality.
• Manage risk by ensuring all shop employees are trained and certified to the work performed and meet safety specs.
• Build a diverse, inclusive technical workforce and foster an inclusive environment for shop employees.
• Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff.
• Support REI’s shop and membership programs by understanding and implementing business initiatives.
• Evaluate Shop Mechanic performance and conduct timely reviews.
• Model quality shop service work and conduct regular audits/quality control checks.

Skills

Leadership

Customer service

Retail management

Bike/Snow shop experience

Job description

REI Co-op is seeking a Shop Supervisor to lead the store's bike/snow shop team, overseeing service production, scheduling, and workforce management to deliver a best-in-class customer experience. You will partner with the Store Manager and Regional Shop Specialist to implement shop strategy and drive results.

The role requires 2–4 years of retail management and shop floor leadership, with a focus on training, safety, and customer service excellence.