Bike & Ski Shop Service Leader – Elevate Shop Experience

Recreational Equipment, Inc.; San Francisco (CA); Presencial; USD 44.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Health benefits

Retirement plan

Paid time off

Descripción de la vacante

REI Co-op in San Francisco is seeking a Shop Service Manager to direct the shop team and drive the shop program, delivering best-in-class customer experiences and achieving service goals. You will build and guide the shop team, manage production, facilities, and workforce, liaise with members, the store, REI headquarters, and manufacturers, and lead with the company's values daily.

Bring 3+ years in retail management, bike/ski shop experience if possible, strong communication, and a

Formación

• 3+ years of successful retail management experience.
• 2-4 years of bike and/or ski shop experience or transferable skills.
• Sets standards and holds team accountable to service goals.
• Enjoys communicating and building relationships, both inside and outside the organization.

Responsabilidades

• Drive business channels by owning and leading the customer and employee experience.
• Handle training, coaching, recognition, and performance management.
• Recruit and hire a diverse, technical workforce.
• Train, certify, and build engaged teams to carry out shop service functions.
• Manage the throughput of shop work to meet customer demand and REI expectations.

Conocimientos

Retail management

Team leadership

Customer service

Communication

Training & certifications

Problem solving

Adaptability

Descripción del empleo

REI Co-op in San Francisco is seeking a Shop Service Manager to direct the shop team and drive the shop program, delivering best-in-class customer experiences and achieving service goals. You will build and guide the shop team, manage production, facilities, and workforce, liaise with members, the store, REI headquarters, and manufacturers, and lead with the company's values daily.

Bring 3+ years in retail management, bike/ski shop experience if possible, strong communication, and a