Bike & Ski Shop Leader — Customer Experience & Service

Recreational Equipment, Inc.; Winter Park (FL); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Health benefits

Retirement savings plan

Paid time off

Descripción de la vacante

REI Co-op in Winter Park, FL is seeking a Shop Supervisor to lead the shop team, supervise mechanics, and ensure a best-in-class customer experience. You will coordinate production, manage throughput, and align shop operations with store goals.

The role emphasizes developing staff, scheduling, risk management, and delivering service excellence while upholding REI quality and safety standards; experience in retail management and bike or snow sports shops is preferred, with a commitment to

Formación

• 2-4 years retail management experience preferred.
• 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills
• Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff
• Commitment to providing outstanding customer services

Responsabilidades

• Partner with the Store Manager to drive business objectives of employee engagement and customer satisfaction.
• Proactively recruit and hire talent to maintain appropriate levels of trained employees to meet shop business need.
• Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
• Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations.
• Write a shop staff schedule that supports current business trends and needs, and maximizes service across operating hours.
• Identify and implement ways to improve the shop customer experience and shop workflow while maintaining quality.
• Manage risk by ensuring all shop employees are trained and certified to the level of work they perform and meet safety specs.
• Build a diverse technical workforce and ensure an inclusive environment for shop employees.
• Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff.
• Support REI’s shop and membership programs by understanding and implementing business initiatives.
• Evaluate Shop Mechanic job performance and deliver timely check ins/reviews.
• Model quality shop service work and conduct audits/quality control checks.

Conocimientos

Retail management

Leadership

Customer service

Hiring & training

Bike shop exp

Descripción del empleo

REI Co-op in Winter Park, FL is seeking a Shop Supervisor to lead the shop team, supervise mechanics, and ensure a best-in-class customer experience. You will coordinate production, manage throughput, and align shop operations with store goals.

The role emphasizes developing staff, scheduling, risk management, and delivering service excellence while upholding REI quality and safety standards; experience in retail management and bike or snow sports shops is preferred, with a commitment to