Bike & Ski Shop Supervisor: Lead Service & Team Growth

Recreational Equipment, Inc.; Newark (DE); On-site; USD 33,117 - 41,355; Full time

Benefits offered by this job

Employee discount

Access to health benefits

Retirement savings plan

Accrued time off

Job summary

Recreational Equipment, Inc. is seeking a Shop Supervisor to oversee the shop team, drive business objectives, and ensure top-notch customer service. This role is pivotal for building and managing a diverse and skilled workforce in the shop environment.

The ideal candidate should possess experience in retail management as well as in bike and snow sports. You'll lead efforts to improve service quality and productivity while fostering an inclusive work culture. This position offers a competitive hourly wage and robust benefits package.

Qualifications

• 2-4 years of retail management experience preferred.
• 2-4 years of previous bike and/or snow sports shop experience or equivalent skills.
• Demonstrated leadership skills to train and motivate staff.
• Commitment to outstanding customer service.

Responsibilities

• Partner with the Store Manager to drive business objectives.
• Recruit and hire talent for shop service.
• Train and build an engaged team of technicians.
• Manage shop staff scheduling and workflows.
• Implement improvements to shop customer experience.
• Ensure staff are trained to perform safe work.

Skills

Retail management experience

Bike and/or snow sports shop experience

Leadership skills

Customer service commitment

Job description

Recreational Equipment, Inc. is seeking a Shop Supervisor to oversee the shop team, drive business objectives, and ensure top-notch customer service. This role is pivotal for building and managing a diverse and skilled workforce in the shop environment.

The ideal candidate should possess experience in retail management as well as in bike and snow sports. You'll lead efforts to improve service quality and productivity while fostering an inclusive work culture. This position offers a competitive hourly wage and robust benefits package.