Help Desk Graduate Assistant

Auburn University; Auburn (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Auburn University Libraries is seeking a Graduate Student Assistant to provide library assistance at the Ralph Brown Draughon Library Help Desk. This role supports the Research and Instruction Services Department, offering reference, catalog, and technology support to patrons across disciplines.

The position requires enrollment in an Auburn University graduate program and involves working with library faculty and staff on instructional and research projects.

Qualifications

• Enrolled in a graduate degree program at Auburn University.
• Cover letter including program of study and anticipated graduation date.
• Three professional references with contact information required.

Responsibilities

• Provide information services and assistance at the Ralph Brown Draughon Library 2nd Floor Help Desk.
• Answer research, directional, and basic technology questions via text, online chat, in person, and by telephone.
• Instruct patrons on the library catalog and databases to locate and evaluate information resources.
• Record and track the number and types of questions received at the help desk.
• Assist library faculty and staff with projects supporting the instructional and research mission.
• Perform other duties as assigned.

Skills

Customer service

Research support

Information literacy

Communication skills

Teamwork

Problem solving

Education

Enrolled in graduate degree program

Job description

Overview

Auburn University Libraries is seeking applicants for the position of Graduate Student Assistant to provide library assistance at the Ralph Brown Draughon Library Help Desk. This position is in the Research and Instruction Services Department, which provides research assistance and information literacy instruction across most academic disciplines at Auburn University.

Note: This position is not a graduate assistantship.

Responsibilities

The primary responsibility of this position is to provide information services and assistance to patrons at the Ralph Brown Draughon Library 2nd Floor Help Desk. Duties include providing reference, technology, and general information services to library users.

Responsibilities include, but are not limited to:

• Answering research, directional, and basic technology questions via text message, online chat, in person, and by telephone


• Engaging with patrons to understand and assist with their research needs


• Instructing patrons on how to use the library’s catalog and databases to locate and evaluate information resources


• Recording and tracking the number and types of questions received at the help desk


• Maintaining familiarity with standard library resources in a variety of formats


• Assisting library faculty and staff with projects that support the instructional and research mission of the Libraries, including reference and collection development initiatives


• Performing other duties as assigned

Qualifications

Required Qualifications:

A Cover letter including: program of study and anticipated graduation date. Three professional references with contact information are required to apply. Please upload these documents to the “Additional Documents” section on the application.

• Enrolled in a graduate degree program at Auburn University

Preferred Qualifications:

• Previous experience working in a library, academic, or customer service environment


• Familiarity with academic research databases and library catalogs


• Experience assisting users with research or basic technology questions


• Interest in library services, research support, or information literacy

Minimum Knowledge, Skills, and Abilities

• Strong academic background


• Excellent customer service skills


• Strong written and verbal communication skills


• Ability to work independently and collaboratively in a service-oriented environment

Why Work at Auburn?

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.


• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.


• Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.