BIA - Commercial Lines Lead

Arbella 56 Group; Fall River (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary plus commission

Medical and dental plans

401(k) and retirement plans

Strong company culture recognized as top workplace

Job summary

Arbella 56 Group is seeking a Team Lead in the Commercial Lines Department to support customers and team members across Massachusetts and Connecticut, ideally located in Fall River or Norwood, MA. This role involves effectively managing workflows and fostering a collaborative team environment.

The ideal candidate will have at least five years of experience in Commercial Lines insurance, excellent communication skills, and a commitment to quality service. Competitive salary, benefits, and a respected workplace culture are offered.

Qualifications

• Minimum five years of experience in Commercial Lines insurance, especially with small to mid-markets.
• Knowledge of Commercial quoting and remarketing.
• Excellent communication and presentation skills.

Responsibilities

• Support team and customers across MA and CT, ensuring effective workload management.
• Build relationships with internal stakeholders and agency teams.
• Conduct data collection and analysis on service metrics.

Skills

Commercial Lines insurance experience

Communication skills

Organizational skills

Proficiency in Agency Management Systems

Education

Current MA and/or CT Property & Casualty License

Tools

Applied’s EPIC

Job description

Overview

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment that promotes work/life balance, competitive salaries, excellent benefits, and great training and development programs. Bearingstar is poised for growth in Commercial Lines with a focus on small business. We are looking for a Team Lead in our Commercial Lines Department to support customers and team members across MA and CT, ideally located in our Fall River or Norwood Massachusetts office.

Responsibilities

• Consistently serve as an available, approachable, and flexible resource for team members.
• Influence without authority by building trust and respect among peers, fostering teamwork and unity, and promoting a diverse, inclusive environment that values new ideas and perspectives.
• Proactively identify and address workload and production challenges across the service, support, and new business quoting teams.
• Ensure work is distributed effectively, stepping in to complete tasks as needed to maintain service standards and meet customer satisfaction goals (approximately 50% of the role).
• Demonstrate a deep knowledge of carrier and agency procedures and stay up-to-date on industry changes, including forms, coverage updates, selling trends, and techniques through ongoing education via company communications, bulletins, circulars, and relevant training resources.
• Serve as a technical and service expert; act as the primary expert on processes, workflows, and customer‑related challenges, taking ownership of the escalation and resolution of complex issues.
• Build strong relationships with internal stakeholders, agency teams, and carrier partners to establish best practices and streamline processes.
• Conduct data collection and analysis on quality and service metrics, identifying trends and opportunities for continuous improvement in business performance.
• Create, implement, and update departmental procedures, including proficiency measurements and tracking systems to support the training and development of team members.
• Participate with management in understanding, crafting, and messaging departmental changes and updates.
• Contribute to the success of special projects by representing the team, providing subject matter expertise, assessing functional impacts, and supporting implementation and testing efforts.
• Identify opportunities to enhance people, processes, and technology to drive efficiency and performance improvements.
• Perform additional responsibilities as required to support the team and organizational goals.
• Support new hire onboarding, training and ongoing development, oversee work distribution and training to ensure optimal coverage, and enhance customer experience.
• Step in for the Team Manager when needed and demonstrate leadership by earning the respect of peers, resolving internal issues promptly, and identifying opportunities for process improvements.
• Communicate department goals and results clearly, actively contributing to the achievement of organizational objectives.

Minimum Requirements

• Minimum five plus years of Commercial Lines insurance experience, ideally with small to mid‑markets.
• Current MA and/or CT Property & Casualty License required.
• Knowledge of Commercial quoting and remarketing.
• Working knowledge of insurance forms, coverage and rating.
• Excellent communication, presentation, and organizational skills.
• Proficiency in Agency Management Systems.
• Experience with Applied’s EPIC is a plus.

Benefits

• Competitive salary plus commission and incentive opportunities.
• Medical, dental, 401(k) and retirement plans.
• Home‑town insurance setting with the benefits of a corporation.
• Strong company culture recognized as Boston’s Best Place To Work by the Boston Business Journal since 2009.
• Average tenure over 11 years.