Bi-Lingual Apartment Leasing Professional

Liveqmg; Adelphi (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Paid Time Off

Sick Leave

Holidays

401(k) with company match

Professional development

Employee recognition programs

Values-driven culture

Job summary

Quest Management Group is seeking a Bi-Lingual Apartment Leasing Professional in Adelphi, MD. The role focuses on leasing, marketing, and resident relations to maintain high occupancy.

You will manage applications, show properties, and close leases while providing excellent customer service. The ideal candidate has 1+ year of multifamily property management experience and is fluent in Spanish and English, with familiarity of Entrata and EliseAI preferred.

Qualifications

• 1+ years of multifamily property management experience.
• Bi-Lingual: fluent in Spanish and English.
• Familiar with Entrata and EliseAI preferred.

Responsibilities

• Assist in lease transactions, processing applications and credit checks.
• Greet prospects, tour property and close leases while highlighting amenities.
• Maintain resident relations, renewals, notices and daily office tasks.
• Update website availability and pricing; manage advertising and marketing materials.

Skills

Bilingual Spanish

Customer service

Sales

Tools

Entrata

EliseAI

Job description

Bi-Lingual Apartment Leasing Professional

Full Time Sales Adelphi, MD, US

Salary Range: $21.00 To $25.00 Hourly

Bi-Lingual Apartment Leasing Professional

REPORTS TO: Community Manager

OVERVIEW: Retention, Management, Sales, Vendor Relations, Budgets & Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel

The overall objective of the Leasing Professional position is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing and maintaining positive resident relations.

Reports to: Community Manager

MAJOR FUNCTIONS OF THIS JOB INCLUDE:

• Assist in lease transactions by typing leases, gathering applicant history and credit approvals.
• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing and filing).

2. Community Leasing.

• Greet prospects and determine needs and wants. Complete guest card.
• Tour property by showing model or ready vacant apartments. Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale. Have prospect complete all application paperwork and secure deposit and application fee. Update Weekly Activity Status Report.
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification).
• Once approved by Property Manager, type lease and applicable addendums. Insure apartment is ready for move-in on agreed date.
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again. If not viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Update WASR.
• Review and orient new residents to the community’s specific rules, regulations and policies.
• Monitor Renewals. Distribute and follow-up on renewals on a daily basis until finalized.
• Write and distribute resident notices as needed.

3. Resident Relations.

• Residents may call or visit in person and will require the Leasing Consultant to listen respectfully to their requests, complaints and comments.
• Respond accordingly to rectify the situation after discussing with the Community Manager when required. Ensure consistency with Residents on all matters.
• Enforce Community Policies.

4. Community Marketing.

• Update all web-sites with current availability and pricing.
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums.
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions.
• Assist in placing, removing and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed.
• Distribute newsletters, flyers and pamphlets.
• Shop competitors monthly. Keep updated market surveys.
• Suggest specials and/or pricing modifications based on market surveys to stay competitive.
• Leasing Consultant may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.

Qualifications

• 1+ years of multifamily property management experience
• Familiar with Entrata and EliseAI preferred
• Bi-Lingual: fluent in Spanish and English required

Why Join Quest

• At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:
• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Paid Time Off – 128 hours annually
• Accrued Sick Leave – 5 days per year
• 13 Paid Holidays – Plus your birthday off as your personal holiday
• 401(k) with Company Match – up to 5% employer match
• Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities
• Employee Recognition Programs – Celebrating performance and innovation at every level
• A values-driven culture that emphasizes growth, integrity, and collaboration

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture.