Senior Community Manager - Conventional/Market

Quest Management Group, LLC; District Heights, Northern (MD, KY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Coverage– Medical, dental, and

Paid Time Off– 128 hours annually

Accrued Sick Leave– 5 days per year

13 Paid Holidays– Plus your birthday

401(k) with Company Match– up to 5%

Professional Development

Employee Recognition Programs

Values-driven culture

Job summary

Quest Management Group, LLC is seeking a Senior Community Manager for Conventional/Market properties in District Heights, MD. This onsite leadership role focuses on operational excellence, revenue growth, and resident experience across a portfolio.

You will lead on-site teams, manage budgets, and implement strategic initiatives in partnership with Property Managers and the VP of Property Management to ensure consistent performance and a culture of excellence.

Qualifications

• 5+ years of multifamily property management experience.
• Strong financial experience with managing budgets and team performance.
• Highly proficient computer skills including MS Word, Excel, Outlook and PowerPoint.
• Proficiency with Entrata preferred.
• Professional certifications CAM, CAPS, CPM preferred.

Responsibilities

• Maximize Revenue for the property.
• Screen, hire, orient, and train new members within company guidelines.
• Assist community managers in recruiting, interviewing and training staff.
• Mentor and develop on-site teams to build accountability, engagement, and performance.
• Ensure policies, procedures, and resident service standards are upheld across communities.
• Document employee performance and take disciplinary action when necessary.
• Promote staff harmony through leadership and positive example.
• Ensure employee paperwork and on-site admin tasks are completed timely.
• Ensure compliance with company policy and housing regulations; monitor market trends.
• Monitor rental rates, specials and concessions to maximize revenue and occupancy.

Skills

Property management

Leadership

Budgeting

MS Office

Entrata

Education

CAM/ CAPS/ CPM certifications

Tools

Entrata

Job description

Senior Community Manager - Conventional/Market

Full Time Management District Heights, MD, US

Salary Range: $95,000.00 To $110,000.00 Annually

Apartment Sr. Community Manager- Conventional/ Market
Location: Onsite – Maryland - PG County Property

This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences. This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

Key Responsibilities

Maximize Revenue for the property

Identify operational challenges and implement creative, cost-effective solutions Fiscal accountability for portfolio performance including budget implementation and occupancy standards Assist in the creation, review and targeting of annual budgets Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis New Software integration

Personnel Management

Screen, hire, orient, and train new members within established company guidelines

Assist community managers in recruiting, interviewing and training all community staff positions

Mentor and develop on-site teams to build accountability, engagement, and performance

Ensure policies, procedures, and resident service standards are upheld across all communities

Document employee performance properly and take disciplinary action when necessary on as timely basis

Promote staff harmony through support, effective leadership and positive example.

Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).

Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time

Regularly monitor market trends and portfolio competition.

Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.

Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.

Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability

Financial Management and General Administration

Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.

Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.

Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,

Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).

Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.

Ensure quality and expediency turns and work orders are completed both timely and accurately.

Work with Maintenance to maintain all apartment buildings and amenities.

Travel periodically office for meetings, training, etc.

This job description is not an all-inclusive list of functions and tasks.

Qualifications

5+ years of multifamily property management experience

Demonstrated success in improving property performance and team leadership

Strong financial experience with managing budgets and team performance

Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint

Proficiency with Entrata preferred

Professional certifications (CAM, CAPS, CPM) preferred

Why Join Quest

At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:

• Comprehensive Health Coverage– Medical, dental, and vision insurance


• Paid Time Off– 128 hours annually


• Accrued Sick Leave– 5 days per year


• 13 Paid Holidays– Plus your birthday offas your personal holiday


• 401(k) with Company Match– up to 5% employer match


• Professional Development– Ongoing training, education reimbursement, mentorship, and growth opportunities


• Employee Recognition Programs– Celebrating performance and innovation at every level


• A values-driven culturethat emphasizes growth, integrity, and collaboration

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.