BI Dashboard Engineer: Power BI & Spotfire Support, Remote

Inherent Technologies; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Inherent Technologies is seeking a Power BI Developer to support Power BI and Spotfire dashboards in a pharmaceutical BI environment. You will manage incidents, troubleshoot reports, and ensure high availability of analytics dashboards.

You will monitor platform health with Dynatrace/BigPanda, coordinate with data teams and cloud infra for AWS/Azure issues, and document guides. 2+ years in BI operations, ITIL familiarity, and strong problem-solving are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
• 2+ years of experience in BI application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Power BI, Spotfire, and data visualization concepts is a plus.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
• Collaborate with BI developers to escalate complex issues and coordinate minor enhancements.
• Document known issues, troubleshooting guides, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance tasks and basic automation using shell scripts.
• Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
• Provide user support and training on basic BI tool usage.

Skills

PowerBI

Spotfire

Education

Bachelor's degree in CS/IT/Data Science or related

Tools

ServiceNow

Dynatrace

BigPanda

JIRA

Confluence

AWS

Azure

Job description

Inherent Technologies is seeking a Power BI Developer to support Power BI and Spotfire dashboards in a pharmaceutical BI environment. You will manage incidents, troubleshoot reports, and ensure high availability of analytics dashboards.

You will monitor platform health with Dynatrace/BigPanda, coordinate with data teams and cloud infra for AWS/Azure issues, and document guides. 2+ years in BI operations, ITIL familiarity, and strong problem-solving are required.