BFT - TEMPORARY PATIENT SERVICE COORDINATORS NEEDED FOR MGH

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Patient Service Coordinator for outpatient settings. You will serve as the primary liaison between patients and the medical team, handling appointment scheduling, referrals, registrations, and billing coordination.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment. Ideal candidates have a healthcare background with strong data entry, EPIC familiarity, and a customer-service focus.

Qualifications

• Associate or Bachelor’s degree or equivalent secretarial training preferred.
• 1+ years’ healthcare setting experience required for Level I role.
• Understanding of managed care and insurance-related coverage plans.
• Digital literacy with Windows-based programs essential.
• Accurate typing and data entry skills; strong customer service.

Responsibilities

• Provide administrative support in ambulatory settings as primary interface between patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees; coordinate billing details.
• Answer phones and triage calls as appropriate.
• Photocopy, fax, and file documents.

Skills

Digital literacy

Typing & data entry

Managed care knowledge

Customer service orientation

Interpersonal skills

Phone etiquette

Education

Associate or Bachelor’s degree

Tools

EPIC software

Windows-based applications

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an unemployed job seeker in the midst of a job search? A career changer attempting to transition into healthcare? A retiree seeking a second career? A stay-at-home parent preparing to reenter the workforce? Have you recently relocated to the Boston area? At Bulfinch Temporary Service, a division of Massachusetts General Hospital and Massgeneral Brigham, our employee talent comes a diverse range of backgrounds. At present, we are considering applicants on an as-needed basis for both part-time and full-time Patient Service Coordinators to work in outpatient areas, with the potential to transition to temp-to-hire contingent upon satisfactory performance and changing staffing needs. Job opportunities are located at Mass General Hospital, we also service a number of satellite locations in and around greater Boston for MGH affiliates. While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following:

• Provide administrative support to healthcare providers within an engaging ambulatory setting, and function as the primary interface between the patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and/update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Qualifications

• Associate or Bachelors degree, or equivalent secretarial training preferred.
• 1+ years' experience in a healthcare setting required for Level I role. (Additional experience required for higher level positions.)
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications is crucial.
• Proven, accurate typing and data entry skills.
• Prior experience helping a wide variety of customers.
• Knowledge of EPIC software a plus!
• Strong patient service orientation and well-developed social and interpersonal skills.
• You are available to complete a four-day, operations training program, and able to work part-time or full-time, Monday-Friday, days.
• Ideal candidates should be able to retain information quickly, with a "can-do," positive demeanor, with a shown ability to be both reliable and punctual.
• Driven candidates will also possess a professional demeanor, strong ability to stay organized, and the ability to work optimally as part of a team.

Additional Job Details (if applicable)

Remote Type Onsite

Work Location 101 Merrimac Street

Scheduled Weekly Hours 0

Employee Type Temporary

Work Shift Day (United States of America)

Pay Range $17.71 - $24.28/Hourly

Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.