BFSI ServiceNow Presales Lead

Tata Consultancy Services; Edison (NJ); On-site; USD 154,000 - 237,000; Full time

Job summary

Tata Consultancy Services in Edison, NJ seeks a Senior ServiceNow Presales Leader to drive opportunities within the BFSI space. You will craft strategic solutions, respond to RFX requests, and defend proposals with clients, while nurturing partnerships and managing a robust opportunity pipeline.

The role emphasizes collaboration with horizontal functions, delivery teams, and ServiceNow partners to amplify offerings for banking, insurance, and wealth management customers. Travel may be required.

Qualifications

• 10+ years IT experience with 5+ years in ServiceNow; 2+ years in presales & solutions.
• ServiceNow Certification and Accreditation.
• Strong understanding of ServiceNow platform and related modules.
• Experience in Consulting & Advisory for ServiceNow space.
• Familiarity with SaaS platform offerings and channel models.

Responsibilities

• Lead presales & solutions for ServiceNow opportunities across BFSI business units/regions.
• Craft contextual solution strategies and value propositions for customer landscapes.
• Author responses to RFX and defend solutions with customers.
• Build and manage opportunity pipelines with internal/external stakeholders.
• Collaborate with cross-functional teams and ServiceNow partners to create joint pursuits and deliverables.
• Engage in advisory assignments with strategic customers and enable delivery governance.

Skills

ServiceNow expertise

Presales & solutions

AI knowledge

Consulting & advisory

Onshore-offshore model

Education

ServiceNow Certification

Tools

ServiceNow platform

CMDB

Discovery

AIOPS

ITAM

ITSM/ITOM

Job description

• Lead presales & solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across
• Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and
• Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management
• Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
• Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.
• Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
• Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
• Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
• Create solution collaterals, collaborate with delivery to create success stories.
• Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer.
• Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits.
• Engage in short-term consulting and advisory assignment with strategic Customers.
• Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem.

Job Description

Responsibilities Include:

• Lead presales & solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across
• Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and
• Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management
• Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
• Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.
• Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
• Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
• Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
• Create solution collaterals, collaborate with delivery to create success stories.
• Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer.
• Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits.
• Engage in short-term consulting and advisory assignment with strategic Customers.
• Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem.

Qualifications

• 10+ years of overall IT experience of which 5+ years in ServiceNow ecosystem and 2+ years of experience in presales & solutions
• The ServiceNow experience should include.
• Strong Understanding of ServiceNow platform
• Green field, Re-platforming implementation
• Extensive experience with ServiceNow non-IT product (HRSD, CSM, IRM, SecOps, FSO, etc. ), as well as background of ITxM product ( ITSM, ITOM ITAM) and
• Understanding of various operating model for running ServiceNow in customer ecosystem including MSP/Direct, Centralized/Federated
• ServiceNow Certification and Accreditation
• Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases.
• Experience working in Consulting & Advisory capacity for customer in ServiceNow space.
• Experience with ServiceNow competition (BMC, Pega, Archer, Salesforce, Workday etc.) and adjacent products
• Strong Understanding of SaaS platform offerings and, business model, alliance & channel
• Technologist at heart and quick learner
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and
• Self-starter, Team Player and motivated
• Well versed in working in onshore-offshore model and open to travel

Preference Will Be Given To Candidates With

• Banking, Financial Services and/Insurance Background
• Strong experience with ServiceNow non-IT product portfolio
• Depth in ServiceNow CMDB, Discovery, AIOPS, ITAM, EA product portfolio
• ServiceNow consulting & advisory experience.
• Energetic with “Can Do” attitude.

Salary Range

$153,600-$237,200 a year