Beverage Supervisor

Caesars Entertainment; Baltimore (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking an Operations & Service Leader to supervise daily beverage operations across bars, lounges, and venues. You will coach staff, ensure world-class guest service, and maintain beverage quality and compliance with laws.

The role emphasizes leadership, scheduling, inventory control, and collaboration with cross-functional teams. Minimum two years in bartending and supervision in high-volume settings, plus strong communication and organizational skills, are required.

Qualifications

• High School Diploma or GED equivalent.
• Strong leadership, coaching, and team-building skills.
• Extensive knowledge of beer, wine, spirits, cocktails, and trends.
• Ability to diffuse guest complaints and resolve conflicts professionally.
• Excellent verbal and written communication skills.
• Multitask in a fast-paced, high-volume environment.
• Work independently with cross-department collaboration.
• Proficiency with Microsoft Office and hospitality management systems.
• Ability to obtain gaming and alcohol service licenses.

Responsibilities

• Supervise day-to-day operations of beverage outlets and venues.
• Maintain exceptional guest service standards and world-class experience.
• Lead through coaching and hands-on support during peak periods.
• Conduct pre-shift meetings to communicate priorities.
• Monitor beverage quality, presentation, cleanliness, and service.
• Resolve guest concerns and ensure timely service recovery.
• Ensure compliance with gaming and alcohol policies.
• Recruit, interview, onboarding, and retention of beverage staff.
• Prepare schedules to support demand while controlling labor costs.
• Monitor inventory, costs, and vendor partnerships.

Skills

Leadership

Guest service

Communication

Multitasking

POS systems

Microsoft Office

Education

High School Diploma or GED

Associate degree in Hospitality Management

Tools

POS systems

Hospitality management systems

Microsoft Office

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Operations & Service Leadership

Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.

Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.

Lead by example through active floor presence, coaching, and hands‑on support during peak business periods.

Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.

Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.

Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.

Ensure compliance with all responsible alcohol service laws and company policies.

Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.

Create a positive work environment that promotes teamwork, accountability, and employee engagement.

Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.

Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.

Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.

Ensure new hires receive complete departmental orientation and operational training.

Beverage Program & Inventory Management

Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.

Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.

Conduct inventory counts and assist with variance investigations and corrective actions.

Control beverage costs through proper portioning, waste reduction, and inventory management practices.

Ensure all products are rotated, stored, and handled according to company and regulatory standards.

Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.

Monitor labor utilization and productivity to maintain budgeted staffing levels.

Assist in preparing schedules that support business demands while controlling labor costs.

Monitor beverage sales performance and identify opportunities to increase revenue and profitability.

Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.

Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.

Compliance & Safety

Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.

Maintain a safe working environment for guests and team members.

Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.

Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.

Support audits and inspections as required by regulatory agencies and company standards.

Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.

Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.

Assist other Food & Beverage operations as business needs require.

Provide operational updates, shift summaries, and performance feedback to leadership.

Operational Readiness

Conduct opening, shift, and closing inspections of beverage outlets.

Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.

Ensure bars and service stations are fully stocked and prepared for business demands.

Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.

What You Will Need

Required

High School Diploma or GED equivalent.

Strong leadership, coaching, and team‑building skills.

Extensive knowledge of beer, wine, spirits, cocktails, and current beverage trends.

Ability to effectively diffuse guest complaints and resolve conflicts professionally.

Excellent verbal and written communication skills.

Strong organizational, analytical, and decision‑making abilities.

Ability to multitask and prioritize in a fast‑paced, high‑volume environment.

Strong attention to detail and commitment to operational excellence.

Ability to work independently while maintaining collaboration with multiple departments.

Proficiency with Microsoft Office and hospitality management systems.

Ability to obtain and maintain all required gaming and alcohol service licenses and certifications.

Minimum two (2) years of bartending experience in a high‑volume restaurant, casino, hotel, sports venue, or entertainment environment.

Minimum two (2) years of supervisory or leadership experience in beverage operations.

Experience supervising and developing front‑line team members.

Experience with inventory control, scheduling, labor management, and cash handling procedures.

Working knowledge of Point‑of‑Sale (POS) systems.

Preferred

Associate degree in Hospitality Management, Food & Beverage Management, Business Administration, or related field.

Previous casino, hotel, resort, or entertainment venue experience.

Beverage certifications such as ServSafe Alcohol, TIPS, BarSmarts, WSET, or equivalent.

Experience managing multiple beverage outlets in a high‑volume operation.

Experience with beverage promotions, menu development, and vendor partnerships.

PHYSICAL REQUIREMENTS

Must be able to stand and walk for extended periods throughout the shift.

Must be able to lift, carry, push, and pull up to 50 pounds.

Must be capable of bending, reaching, stooping, and moving throughout beverage outlets.

Must be able to work in a fast‑paced environment with constant guest interaction.

WORK ENVIRONMENT

Fast‑paced 24‑hour casino and entertainment environment.

Exposure to varying noise levels common within gaming and beverage operations.

Must be available to work flexible schedules including days, evenings, overnight shifts, weekends, holidays, and special events.

Expected to work extended hours when business demands require, including peak gaming periods, promotions, concerts, sporting events, holidays, and emergency operational situations.

Must be able to perform effectively under pressure and maintain composure during high‑volume business periods.

Salary Range:

Starting Salary: $55,000 annually

TOGETHER WE WIN
We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90108
• Job Category Food and Beverage & Culinary