Beverage Service Specialist - Guest Experience

Cache Creek Casino Resort; Oceanside (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Cache Creek Casino Resort is seeking a beverage server to provide friendly, timely service to guests in a casino resort environment. You will greet guests, explain promotions, and process beverages through the POS system while maintaining clean service stations and a positive attitude.

The role requires at least 3 months of customer service experience and being 21 or older, with the ability to read, report and communicate effectively with guests and team members.

Qualifications

• Must have three months of customer service experience.
• Must be at least 21 years of age.
• Ability to read and interpret documents, write routine reports, and speak effectively before groups of customers or employees.

Responsibilities

• Promote Cache Creek Casino Resort in a positive manner.
• Greet guests in a friendly and courteous manner and explain all special promotions.
• Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Must ring all beverages served into the POS system.
• Follow the established rotation schedule for beverage service.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.

Skills

Customer service

Education

Customer service experience (3 months)

Job description

Cache Creek Casino Resort is seeking a beverage server to provide friendly, timely service to guests in a casino resort environment. You will greet guests, explain promotions, and process beverages through the POS system while maintaining clean service stations and a positive attitude.

The role requires at least 3 months of customer service experience and being 21 or older, with the ability to read, report and communicate effectively with guests and team members.