Beverage Server

Cache Creek Casino Resort; Oceanside (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Cache Creek Casino Resort is seeking a beverage server to provide friendly, timely service to guests in a casino resort environment. You will greet guests, explain promotions, and process beverages through the POS system while maintaining clean service stations and a positive attitude.

The role requires at least 3 months of customer service experience and being 21 or older, with the ability to read, report and communicate effectively with guests and team members.

Qualifications

• Must have three months of customer service experience.
• Must be at least 21 years of age.
• Ability to read and interpret documents, write routine reports, and speak effectively before groups of customers or employees.

Responsibilities

• Promote Cache Creek Casino Resort in a positive manner.
• Greet guests in a friendly and courteous manner and explain all special promotions.
• Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Must ring all beverages served into the POS system.
• Follow the established rotation schedule for beverage service.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.

Skills

Customer service

Education

Customer service experience (3 months)

Job description

Description

Summary

Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Promote Cache Creek Casino Resort in a positive manner.

Greet guests in a friendly and courteous manner and explain all special promotions.

Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.

Must carry 14\" service tray with maximum of 10 drinks.

Check and maintain proper setup and cleanliness of service station before, during and after shift.

Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.

Respond to guest inquiries regarding casino features, promotions, services and assistance.

Provide clear and understandable directions to casino resort facilities and nearby attractions.

May be required to work special events such as banquets, concerts, etc.

Must ring all beverages served into the POS system.

Follow the established rotation schedule for beverage service.

Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Must have three months of customer service experience.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

TIPS Alcohol Awareness Certificate.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online