Beverage Server - Part Time - Harrah's Gulf Coast

Caesars Entertainment; Biloxi (MS); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team at a renowned entertainment venue as a Beverage Server, where you will provide exceptional service to guests in a fast-paced environment. This role requires excellent communication skills, a friendly demeanor, and the ability to thrive under pressure. You will be responsible for serving drinks, promoting events, and ensuring guest satisfaction while adhering to company standards. If you enjoy working in a dynamic atmosphere and have a passion for customer service, this opportunity is perfect for you. Embrace the excitement and energy of the casino while contributing to an unforgettable guest experience.

Qualifications

• Must be at least 21 years of age and possess a high school diploma or GED.
• Excellent customer service and communication skills are essential.

Responsibilities

• Provides personalized beverage service to casino guests and resolves service issues.
• Promotes casino events and maintains a clean and stocked workstation.

Skills

Customer Service Skills

Communication Skills

Basic Math Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Job description

Beverage Server - Part Time - Harrah's Gulf Coast

Qualifications:

• High school diploma or GED
• Must be at least 21 years of age
• Able and willing to read, write, speak and understand English
• Must have basic math skills in order to count money and present change correctly
• Must have knowledge of guest charge procedures
• Must possess excellent customer service and communication skills
• Able to work at a fast pace in mentally and physically stressful situations
• Knowledgeable of or able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime
• Must meet professional appearance standards as prescribed by company policy

Essential Job Functions:

• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Total Rewards to promote new card sign ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains clean and stocked workstation; clears empty glasses from work station/area.
• Services guests according to the company standard sequence of service.
• Must be physically mobile with reasonable accommodation.
• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• Able to walk at least 2 miles during shift.
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.
• Able to work in areas containing secondhand smoke, high noise levels and bright lights.
• Able to work at a fast pace in often crowded/noisy environment.

Job Info

• Job Identification 63656
• Job Category Food and Beverage & Culinary