Beverage Server - Casino Service Bar

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Bristol seeks an upbeat, customer-focused server for casino service. You will take drink orders, serve beverages, collect payments, and clear tables while creating memorable guest experiences.

This hourly tipped role requires a valid Food Handlers Card, Liquor License, and Gaming Badge; ability to work in a smoky environment; and a flexible schedule, with lifting up to 10 pounds.

Qualifications

• High school diploma or equivalent required.
• Valid Food Handlers Card, Liquor License, and Gaming Badge required when working.
• Strong oral communication and interpersonal skills; positive, friendly attitude.
• Ability to work in a noisy, smoke-filled environment and lift up to 10 pounds.
• Flexible schedule; ability to sit 20% and walk 80% of shift.

Responsibilities

• Provide prompt, courteous service to all guests; take orders and upsell beverages.
• Serve drinks, collect payments, and clear tables efficiently.
• Adhere to food and beverage policies and state liquor laws.
• Set up station on time and maintain cleanliness throughout shift.
• Build positive guest relations and mentor teammates as needed.

Skills

Guest service

Upselling

Customer relations

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

• Promotes positive customer relations.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Servers – Casino Service must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships. This position is a hourly tipped position, $7.25 plus tips.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
• Adheres to food and beverage policies and State Liquor Laws.
• Completes all required set-up duties on time.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guests checks.
• Performs all other related and compatible duties as assigned by the Food and Beverage Manager.

Education And /Or Experience Requirements

High school diploma or equivalent required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc)

• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Must have good oral communication skills.
• Interpersonal skills must include a positive, friendly and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.
• Must be able to lift up to ten (10) pounds frequently throughout shift.
• Must be willing to work a flexible schedule.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to sit 20% of shift and walk 80% of shift.

Employment Process

Hard Rock's employment process requires candidates to obtain gaming licensure by successfully completing a background check prior to beginning employment. The background check may include, but is not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Pay Range

$2 - $25/Hourly