Outlet Server - Noodle Bar

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 2,755 - 34,440; Part time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Restaurant Server to provide exceptional personalized service while ensuring guests’ needs are met promptly. The ideal candidate must demonstrate excellent communication and friendly attitude.

The position requires a high school diploma (or equivalent) and two years of guest service experience, preferably in a Casino Food & Beverage environment. A valid Food Handlers Card, Liquor License, and Gaming Badge are mandatory.

The hourly pay ranges from $2 to $25, based on experience, and the role includes various responsibilities in a dynamic setting.

Qualifications

• Must be able to read and write in English.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience strongly preferred.

Responsibilities

• Provide exceptional personalized service to guests.
• Take drinks and food orders, ensure guest satisfaction.
• Maintain cleanliness and sanitation standards.

Skills

Good communication skills

Friendly, personable attitude

Guest service experience

Education

High School diploma or G.E.D. equivalency

Tools

Food Handlers Card

Liquor License

Gaming Badge

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Position Summary

Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guests’ needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks, react to guest requests and challenges in a skilled manner, and provide intuitive service that consistently wow VIP guests. A Server will stay informed about all Casino facilities and services, special events, and local attractions, and will engage in professional, friendly conversation while maintaining confidentiality. They must present a professional appearance that guests and team members will find appealing and approachable.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide superior guest service at all company Food and Beverage operations.
• Must maintain a pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in setting tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Present menu to guest, suggest courses and appropriate drinks, and answer questions regarding food preparation.
• Take drinks and food and beverage orders.
• Have basic knowledge of all house and call liquor.
• Serve meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in clearing tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness of all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re‑supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhere to sanitation standards as outlined by State Law and company.
• Maximize profit and guest satisfaction through effective cost controls.
• Adhere to all three‑star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of shift.
• Other departmental related duties and assignments as directed by management.

Non-essential Functions

• Attend seminars when needed.

Education and/or Experience Requirements

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain a friendly, personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience strongly preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.)

• Must have a valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Ability to lift and carry up to 25 lbs.
• Must be able to withstand noisy and smoke‑filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Pay Range

$2 - $25/Hourly