Banquets Server - Banqueting Operations

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Server whose primary responsibility is providing exceptional service to guests, including taking drink orders and serving beverages. Ideal candidates will have a high school diploma and necessary certifications like a Food Handlers Card and Liquor License. Excellent communication and interpersonal skills are required to create a positive customer experience in a vibrant casino environment, which can be noisy and smoky.

Qualifications

• High school diploma or equivalent required.
• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Must be able to lift up to ten pounds frequently throughout shift.

Responsibilities

• Provides prompt and courteous service to all guests.
• Takes customer drink orders and serves drinks efficiently.
• Adheres to food and beverage policies and State Liquor Laws.

Skills

Oral communication skills

Interpersonal skills

Ability to handle stress

Customer service

Education

High school diploma or equivalent

Tools

Food Handlers Card

Liquor License

Gaming Badge

Job description

Overview

The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Servers – Casino Service must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
• Adheres to food and beverage policies and State Liquor Laws.
• Completes all required set-up duties on time.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guests checks.
• Performs all other related and compatible duties as assigned by the Food and Beverage Manager.

Non-Essential Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent required.

Additional Requirements

• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Must have good oral communication skills.
• Interpersonal skills must include a positive, friendly and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.
• Must be able to lift up to ten (10) pounds frequently throughout shift.
• Must be willing to work a flexible schedule.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to sit 20% of shift and walk 80% of shift.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.