Food Server - Tuscany

Mohegan Sun; Montville (CT); On-site; USD 25,000 - 34,000; Full time

Job summary

Mohegan Sun in Montville, CT seeks a food and beverage server to ensure guests are served according to established steps of service. You will take orders, enter them into the POS, coordinate table service, and maintain station readiness.

The role involves upselling, handling payments, delivering room service in the hotel, and supporting event setups. Strong beverage knowledge, tray handling, and adherence to policies are essential.

Qualifications

• Experience delivering guest service in a restaurant or hotel setting.
• Familiar with steps of service and upselling best practices.
• Knowledge of spirits, beer, wine, glassware and garnishes.

Responsibilities

• Takes guest orders and enters them into the POS system accurately.
• Active upsell and endorsements at service opportunities.
• Coordinates all food and beverage service at the table per standards.
• Handles payments accurately per procedures.
• Prepares and breaks down wait stations according to standards.
• Completes side work and maintains shift responsibilities.
• Delivers room service to guest rooms per steps of service.
• Removes trays and tables from rooms and hotel tower.
• Assists in maintaining outlet cleanliness and event setups.

Skills

Excellent written and verbal comms

Operational policies knowledge

Beverage knowledge (spirits, beer,Wine

Tray handling

Food knowledge (meats, dairy, desserts

Food prep knowledge

POS system knowledge

Legal beverage guidelines & ID checks

Education

Previous guest service experience

Tools

POS system

Job description

Position Summary

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Primary Duties and Responsibilities : includes but not limited to:

• Takes guest's orders and accurately enters them into the point of sale (POS) system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
• Handles all payments accurately per established check tendering procedures
• Prepares and breaks down wait stations in accordance with dining room standards
• Completes side work and maintains shift responsibilities
• In the hotel, delivers food and beverage to guest's room, per established steps of service
• Removes trays and tables from rooms and hotel tower

Secondary Duties and Responsibilities:

• Assists in maintaining the cleanliness of the outlet
• Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
• Performs opening and closing duties

Minimum Education and Qualifications:

• Previous guest service experience

Competencies :

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Skilled in proper tray handling
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Thorough point of sale system knowledge
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to stand and walk for extended periods of time
• Must be able to bend and lift full trays up to 50 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.