BEVERAGE SERVER

Hollywood Casino Bangor; Bangor (ME); On-site; USD 8,600 - 12,000; Full time

Job summary

Hollywood Casino Bangor is seeking an upbeat hospitality team member to deliver personalized beverage service in a fast-paced casino. The role emphasizes guest recognition, accurate money handling, and adherence to safety guidelines while serving drinks in a busy environment.

Starting wage is $7.55 per hour plus tips; the position requires 21+ age, a high school diploma or equivalent, and strong English communication.

Qualifications

• Must be 21 years of age.
• High school diploma or equivalent.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Count money and make change.
• Know or learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be physically mobile with reasonable accommodation.
• Must be able to respond to visual and oral cues.
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to procedure.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Maintains clean and stocked workstation.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Handles money according to procedure
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

BRING US YOUR BEST.

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Know or is able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$7.55 per hour plus tips