Beverage/Outlet Server (Cat 4)

Parx Casino; Shippensburg (Cumberland County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Tuition Reimbursement

Brightfunds Match program

Team Member Assistance Fund

Job summary

Parx Casino in Pennsylvania seeks an experienced beverage service team member with at least 5 years in food/beverage. You will greet guests, take and fulfill drink orders, and maintain a clean service area on the casino floor or restaurant. Must be RAMP certified and capable of working all shifts, including weekends.

The role requires strong communication skills and a professional, guest-focused approach. Benefits include medical, PTO, 401K, and dining/parking perks for eligible staff.

Qualifications

• High School Diploma or GED required.
• Must be RAMP Certified; minimum 5 years food service experience.
• Strong verbal and written communication.
• Ability to work all shifts, including weekends/holidays.

Responsibilities

• Greet and serve guests in a friendly, upbeat manner on the casino floor and in the restaurant.
• Prepare and deliver beverage orders quickly and accurately.
• Maintain a clean, stocked service area and assist with stocking supplies.
• Follow Responsible Gaming and Alcohol Service procedures and laws.
• Assist with menu knowledge, upsell items, and address guest questions.

Skills

Communication skills

Team player

Customer service

Flexible shifts

Education

High School Diploma or GED

Tools

RAMP Certification

Job description

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Serves food and beverage products with style and in an efficientmanner. RAMP Certified - Follows all company policies andprocedures. Is assigned to work in the restaurant or on the casinofloor for beverage service as appropriate.

• Greets and serves guests in a friendly, upbeat, and positivemanner using the guest's name when possible/
• Maintains a clean, well-organized, and properly stockedservice area at all times.
• Maintains the appropriate supplies needed for the properperformance of duties.
• Follow company procedures with respect to ResponsibleGaming/Alcohol Service.
• Understands, complies with, and enforces all alcohol awarenessprocedures and relevant laws.
• Card any guest who looks 30 years old or younger. Retrievesempty glasses and returns them to the service bar or otherdesignated area.
• Fulfills guest beverage order requestions on the casino flooror other areas as assigned, by taking and processing orders, andserving them in a friendly, quick and efficient manner.
• assists with preparing drink orders as directed.
• Works collegially with supervisors, bartenders, bar porters toprepare and deliver drinks quickly and courteously.
• Familiarizes self with all items on the menu and explains fooditems when necessary. Answer Guest questions as appropriate.
• Garnishes items as needed. Notifies supervisor of any qualityor freshness concerns.
• Utilizes proper cash and comp procedures and adheres toestablished P.O.S. procedures and pricing structure for every order.
• Maintain an up-to-date knowledge of Company events andpromotions and be able to answer guests' questions accordingly
• Provides excellent service to make the experience for theGuest memorable
• Handles guest complaints, and, if necessary, solicitsinvolvement and support from supervisor.
• Maintain a positive and professional demeanor during allinteractions with guests, fellow Team Members, Management and Vendors.
• Serves as a company 'ambassador' for promotional events,outside charity functions, sporting events, etc...
• Follows established company and departmental appearancestandards, including uniform, hygiene, and general appearanceguidelines, at all times.
• Adhere to all appearance and uniform standards of each role
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

• High School Diploma or G.E.D. required.
• Must be RAMP Certified. Minimum of 5 years food serviceexperience. Strong communication skills both verbally and throughwritten communications.
• Ability to function as part of a team. Be proactive andpositive presenting a professional image.
• Ability to work all shifts, weekends/holidays.
• Full knowledge of all relevant federal, state, and localregulations and sanitation standards.
• Ability to lift up to 50 pounds.
• Must be capable of walking, bending, pushing, pulling,lifting, squatting, and kneeling (while balancing trays withseveral beverages) for a full 8 hour shift.
• Must be willing to adhere strictly to the appearance anduniform guidelines for each position.

CompanyBenefits include(please note that some are reserved for Full Time TeamMembers only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match(after 6 months of employment –both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Brightfunds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciationand CelebrationEvents

Fun Company Swag

This is not a comprehensive list of benefits offered.