Best Western Plus Rialto - Front Desk Agent

Aimbridge Hospitality LLC; Rialto (CA); On-site; USD 23,074 - 24,108; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company is seeking a Front Desk Agent in Rialto, CA. The ideal candidate will excel in customer service and communication, effectively manage guest interactions, and ensure efficient front desk operations. Qualifications include a high school diploma and familiarity with hotel management software. This position offers a competitive compensation between $16.75 and $17.50 per hour, along with a comprehensive benefits package including medical coverage and paid time off.

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to maintain a friendly and warm demeanor at all times.

Responsibilities

• Provide outstanding service to guests.
• Address guest inquiries and issues promptly.
• Manage reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Best Western Plus Rialto - Front Desk Agent Address 841 W Foothill Blvd, Rialto, CA, 92376 Compensation $16.75 - $17.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan