The Senior BESS Field Service Technician serves as a frontline technical expert supporting utility-scale Battery Energy Storage Systems across Texas and North America. This role is responsible for ensuring safe, reliable operation of customer assets through preventive & corrective maintenance, troubleshooting, emergency response and commissioning activities. The position offers direct exposure to leading-edge energy storage technologies and provides a pathway into field leadership, commissioning and technical specialist roles.
Job Description
Essential Job Functions:
- Perform preventative and corrective maintenance and troubleshooting of:
- Utility-scale lithium-ion energy storage systems
- Battery DC Blocks
- Battery Management Systems (BMS)
- Power Conversion Systems (PCS)
- Medium-voltage transformers
- EMS & SCADA Systems
- Balance of Plant Equipment, including
- MV Switchgear, Switches, Circuit Breakers, Reclosers, Protection relays, etc.
- undefined
- Perform remote monitoring and SCADA-based diagnostics.
- Execute switching, LOTO and electrical safety procedures.
- Develop service reports, maintenance records and root-cause analyses.
- Lead complex field troubleshooting activities and mentor junior technicians.
- Support emergency call-out response and rotating on-call coverage.
- Keep maintenance logs, visitor logs, and other records associated with the contract scope of work requirements
- Interface with Owner/Operator and the Nidec BESS Project Manager and Engineering team when anomalies occur
- Initiate the procurement and shipping of crucial repair parts (if required)
- Initiate the issuance of Return Materials Authorization (RMA)
- Support commissioning, startup, energization and performance testing.
- Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain an elevated level of customer satisfaction.
- Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
- Use Salesforce software to log customer interactions pertaining to Service and RMA cases
Learning Period
- Formal training at Nidec Conversion, home office and on-site training with a senior FSE when needed.
Working Conditions
- Position may require up to 80% travel in the field for the purpose of:
- Supporting customers in Texas primarily and across North American as needed
- Training, on products and systems produced by Nidec Energy Systems & Nidec Conversion, including experiential training on projects and service interventions.
- In the case of work at customer sites:
- Considerable amount of walking may required.
- May requireclimbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather.
- May require lifting up to 70 lbs and operating lifting equipment (fork trucks, etc.)
- Field work requires wearing and working in appropriate safety gear.
- Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools.
Education/License Requirements:
- Associate degree in Electrical Technology, Electronics, Renewable Energy or related discipline preferred. Military technical training accepted. NFPA 70E required. OSHA-10 required. NETA and NABCEP certifications preferred.
- Valid Driver’s License required; Valid U.S. Passport, or passport of employee’s country of origin.
- Must be able to pass a federal background check.
- Must be able to legally work in the United States without sponsorship.
Experience Requirements
- Minimum 3-5 years of relevant experience in utility-scale BESS, solar, wind, power generation, industrial electrical maintenance, substations, UPS systems or power conversion equipment. Strong understanding of power electronics, AC/DC systems, battery technologies, relay protection and SCADA systems.
- Ability to read electrical drawings and use advanced electrical test instruments.
- Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
- Experience in troubleshooting power electronics circuitry desirable
- Experience working independently and as part of a team in a safe, reliable manner
- Ability to work within strict deadlines.
- Ability to use hand and/or power tools.
- Ability to read Electrical Drawings/Schematics
- Strong safety mindset
- Strong technical skills, in electrical fundamentals and troubleshooting
- Goal oriented, self-driver with strong work ethic, quality mindset and attention to detail
- Strong customer service and interpersonal skills
- Strong verbal and written communications skills
- Teamwork and ability to work independently.
- Fluency in Spanish preferred but not required Competence in Microsoft Office software programs