BERT OGDEN SUBARU EDINBURG SERVICE ADVISOR

Fiestachevy; Edinburg (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

401(K)

Vision Insurance

Dental Insurance

Medical Insurance

Job summary

A leading automotive service provider in Edinburg, Texas, is seeking a customer service representative to manage customer inquiries and support vehicle services. The ideal candidate should have a valid driver's license, relevant automotive knowledge, and the ability to multitask in a team-oriented environment. Employment benefits include paid vacation, 401(K), and medical insurance.

Qualifications

• Must have and maintain a valid driver’s license.
• Must be 21 years old or older.
• Must pass a drug test screening.
• Must pass a background screening check.

Responsibilities

• Answer phone calls, emails, and drive-ins from customers.
• Accurately record data into the Dealer Management System.
• Communicate estimated completion times to customers.
• Follow up with customers to ensure satisfaction.
• Process transactions in the system and guide customers through corrections and summaries.
• Communicate estimated completion times and provide regular updates to customers.

Skills

Knowledge of automotive repair techniques

Experience with hand and power tools

Attention to detail

Ability to follow instructions

Team player

Customer service

Communication

MS Office/Outlook

Tools

Dealer Management System

MS Office

Outlook

Outlook

Job description

Description

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email, from customers
• Determine if technical solution can be resolved over the phone; elevate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications

Must have and maintain a valid driver’s license and an acceptable and safe driving record.

Must be 21 years old or older.

Must be able to pass a drug test screening.

Must be able to pass a background screening check.

Employment Benefits Include:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER