Benefits Supervisor

Distro; United States; Vor Ort; USD 40.000 - 56.000; Vollzeit

Zusammenfassung

EPAY Systems is seeking a customer service professional to support the Administration team with calls, emails, and live chat. You will contact clients, employees, and carriers to provide information about benefits, assist with plan setup, and ensure coverage continuity.

Responsibilities include handling escalations via calls and emails, researching issues, and using the knowledge base to resolve inquiries while maintaining a empathetic and professional demeanor.

Qualifikationen

• Minimum 4 years in a professional office environment.
• Experience in customer service, call center, payroll, taxes, benefits, HR, or equivalent is a bonus.
• Bachelor's degree or equivalent work experience.

Aufgaben

• Answer inbound escalated calls.
• Respond to escalated emails and live chat inquiries.
• Troubleshoot and research to resolve requests.
• Resolve complaints and issues.
• Escalate issues to supervisors and managers.
• Use the internal knowledgebase to quickly answer inquiries.

Kenntnisse

Customer service

Documentation

Data entry

Empathy

English writing

Pressure management

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

About the Company

EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital managementtechnology and services designed to help small to enterprise businesses better manage their workforce. Our solutionsinclude recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com.

Position Summary

This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.

Essential Job Functions:

• Answering and responding to inbound escalated calls
• Responding to escalated emails and live chat inquiries
• Troubleshoot and research to resolve requests
• Resolve complaints and issues
• Escalate issues to supervisors and managers
• Use the internal knowledgebase to quickly answer inquiries

Knowledge, Skills, and Abilities:

• Knowledge of customer service best practices
• Skilled in documentation and note-taking during calls
• Excellent data entry skills
• Empathetic and personable call demeanor
• Proficient English writing skills
• Work well under pressure and with various personalities

Education and Experience:

• Minimum 4years of experience working in a professional office environment. Previous experience in customer service, a call center, PEO, payroll, taxes, benefits, human resources or equivalent is a bonus.
• 4-year college degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree.

$0 - $0 a year