Benefits Specialist: Employee Experience & Compliance

General-Shal; Johnson City (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

General Shale in Johnson City, TN seeks a Benefits Specialist to administer and communicate employee benefit programs, ensuring compliance and a superior employee experience.

You will partner with HR leadership, managers, and vendors, handle leave, COBRA, and open enrollment, and deliver accurate reporting and process improvements to enhance employee satisfaction and regulatory compliance.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, or related field.
• 3–5 years of progressive benefits administration experience, including leave management and disability programs.
• Knowledge of FMLA, ADA, COBRA, ERISA, ACA, HIPAA, and applicable leave regulations.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and UKG/UltiPro preferred.

Responsibilities

• Administer and coordinate FMLA, ADA accommodations, short-term disability, long-term disability, and leave of absence processes, ensuring compliance and effective employee communication.
• Serve as the primary point of contact for employee communications regarding leave, disability, and benefit-related matters.
• Partner with third-party vendors and carriers to resolve claims, eligibility issues, and benefit administration concerns.
• Coordinate and maintain employee benefit records and ensure data accuracy within HR systems.
• Administer COBRA processes and maintain compliance with applicable regulations.
• Answer and resolve employee benefit questions promptly, accurately, and with empathy.
• Partner with managers to support employee benefit and leave-related needs.
• Assist with annual open enrollment, new hire enrollment, qualifying life event changes, and related employee communications.
• Develop and distribute organization-wide benefits communications and educational materials.
• Perform data entry and administrative tasks related to employee benefits programs.
• Reconcile and process invoices related to employee benefit plans and vendor services.
• Prepare HR and benefits-related reporting, analytics, and dashboards.
• Analyze benefit utilization trends and assist in identifying opportunities for process improvement and enhanced employee experience.
• Support annual benefits renewals, vendor evaluations, and wellness initiatives.
• Assist with compliance activities related to ERISA, ACA, HIPAA, COBRA, FMLA, and other applicable federal and state regulations.
• Recommend process improvements that increase efficiency, accuracy, and employee satisfaction.
• Ability to work independently while collaborating effectively within a team environment.

Skills

Benefits administration

Leave management

HR analytics

Confidentiality

Interpersonal communication

Education

Bachelor's degree in Human Resources or related

Tools

UKG/UltiPro

Microsoft Excel

Microsoft Office

Job description

General Shale in Johnson City, TN seeks a Benefits Specialist to administer and communicate employee benefit programs, ensuring compliance and a superior employee experience.

You will partner with HR leadership, managers, and vendors, handle leave, COBRA, and open enrollment, and deliver accurate reporting and process improvements to enhance employee satisfaction and regulatory compliance.