Benefits Specialist - City HR & Enrollment

City of Austin; Austin (TX); Hybrid; USD 40,000 - 49,000; Full time

Job summary

The City of Austin is seeking a Benefits Specialist to support city-wide benefits programs, assist employees and retirees with enrollment, review life events, and manage billing for leaves to ensure accurate premium collection.

Responsibilities include administering benefits, advising management, coordinating with third-party vendors, and maintaining compliant records while delivering high-quality customer service in a fast-paced public sector environment.

Qualifications

• Requires an associate’s degree with major coursework in a related field and 3 years’ experience in benefits.
• Education may be substituted by up to two years of related experience.
• Experience administering employee benefits, enrollment, and Open Enrollment is preferred.

Responsibilities

• Provide HR advice in benefits and solve problems for City-wide programs.
• Administer and evaluate benefits programs designed by Austin HR.
• Coordinate with third-party administrators and City vendors on benefits issues.
• Assist with enrollment, Qualifying Life Events, and dependent documentation; manage billing for leaves.

Skills

Communication skills

Data analysis

Customer service

Time management

Problem solving

Education

Associate’s degree in a related field

Experience substituted for education (up to 2 years)

Tools

Workday

Job description

The City of Austin is seeking a Benefits Specialist to support city-wide benefits programs, assist employees and retirees with enrollment, review life events, and manage billing for leaves to ensure accurate premium collection.

Responsibilities include administering benefits, advising management, coordinating with third-party vendors, and maintaining compliant records while delivering high-quality customer service in a fast-paced public sector environment.