Benefits & Enrollment Specialist — Hybrid Role

The City of Austin; Austin (TX); Hybrid; USD 40,000 - 49,000; Full time

Job summary

The City of Austin is seeking a Benefits Specialist to support city-wide benefits programs through HR guidance, problem solving, and day-to-day administration. This hybrid role in Austin, TX focuses on assisting employees and retirees with benefits questions and enrollment while reviewing qualifying life events and dependent documentation via the City’s online eligibility platform.

Working with Austin Human Resources (AHR), the specialist helps keep benefits administration accurate and

Qualifications

• Associate degree plus three years' benefits-related experience required.
• Experience may substitute for education up to two years.
• Familiarity with Workday benefits module is a plus.

Responsibilities

• Implement, administer, and evaluate benefits programs as designed by AHR.
• Develop systems, procedures, and processes to support benefits programs and policies.
• Provide counsel to management and employees on benefits policies and laws.
• Assist in solving benefits problems and monitor action implementation until resolution.
• Coordinate with third-party administrators and City vendors on issues.
• Advise on benefits-related decisions and data reporting.
• Support morale analysis and provide recommendations for action when needed.
• Collaborate with HR teams and others on projects and coverage.
• Review and process routine and non-routine financial transactions related to benefits.
• Assist with enrollment guidance for employees and retirees via the eligibility platform.
• Travel to multiple locations as needed per Driver Safety standards.

Skills

Benefits knowledge

Customer service

Data entry

Communication

Problem solving

Education

Associate degree in related field

Tools

Workday

Online eligibility platform

Job description

The City of Austin is seeking a Benefits Specialist to support city-wide benefits programs through HR guidance, problem solving, and day-to-day administration. This hybrid role in Austin, TX focuses on assisting employees and retirees with benefits questions and enrollment while reviewing qualifying life events and dependent documentation via the City’s online eligibility platform.

Working with Austin Human Resources (AHR), the specialist helps keep benefits administration accurate and