Benefits Specialist Agent - Remote

AIL; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Professional Training

Remote Work

Competitive Compensation

Career Development

Employee Benefits

Flexible Scheduling

Ongoing Support

Job summary

American Income Life is hiring for a fully remote position focused on helping members with benefits, enrollment, and policy information. The role supports virtual appointments and ongoing member communications, with opportunities for professional training and career development.

The successful candidate will guide members through benefit options, coordinate with team leadership on product updates, and provide personalized protection solutions from a home-based setup.

Responsibilities

• Assist members with benefit information, enrollment procedures, and eligibility verification.
• Respond to incoming calls, customer inquiries, and requests for policy information.
• Conduct follow-up communications to ensure members receive timely assistance.
• Review available insurance products and explain coverage options based on individual circumstances.
• Lead virtual consultations to identify client needs and recommend appropriate protection solutions.
• Work closely with team leaders to stay informed about new products, coverage updates, and company procedures.

Job description

American Income Life is a well-established insurance organization dedicated to helping working families secure financial protection across the United States, Canada, and New Zealand. Through its subsidiary, National Income Life Insurance Company, the organization also serves individuals and families throughout New York.

With over 65 years of industry experience, we provide life insurance, accident coverage, and supplemental health benefits to members of labor unions, credit unions, professional associations, and their families.

Our focus is on building lasting relationships through personalized service and dependable support. Our representatives work directly with members through convenient virtual appointments, helping them understand their benefits and explore coverage options suited to their individual needs.

Primary Responsibilities

• Assist members with benefit information, enrollment procedures, and eligibility verification.
• Respond to incoming calls, customer inquiries, and requests for policy information.
• Conduct follow-up communications to ensure members receive timely assistance.
• Review available insurance products and explain coverage options based on individual circumstances.
• Lead virtual consultations to identify client needs and recommend appropriate protection solutions.
• Work closely with team leaders to stay informed about new products, coverage updates, and company procedures.

What We Offer

• Professional Training: Comprehensive onboarding, hands-on instruction, and continued mentorship.
• Remote Work: Enjoy the convenience of working entirely from home.
• Competitive Compensation: Performance-based earning opportunities with potential for increased income.
• Career Development: Opportunities for advancement into leadership and management positions.
• Employee Benefits: Eligibility for available benefit programs after 90 days, subject to program requirements.
• Flexible Scheduling: Greater control over your work schedule to support personal and professional priorities.
• Ongoing Support: Access to experienced leadership, professional resources, and a collaborative team environment.