Benefits Specialist

LHH; Los Angeles (CA); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Competitive pay: $27.00 - $38.00 per 2

Mission-driven organization

Collaborative work environment

Experience with complex leave programs

Job summary

LHH in Downtown Los Angeles, CA seeks an experienced Leave of Absence (LOA) Specialist to manage high-volume cases from initiation through resolution.

The role requires administering complex leave programs with strong regulatory knowledge (FMLA, CFRA, ADA) and meticulous documentation; healthcare or non-profit experience is preferred.

Qualifications

• 3 to 5+ years of experience managing end-to-end Leave of Absence cases in a high-volume environment.
• Strong working knowledge of FMLA, ADA, CFRA, and related leave and accommodation regulations.
• Experience handling complex employee relations and leave administration matters.
• Prior experience in the healthcare or non-profit sector preferred.
• Excellent verbal and written communication skills.
• Strong documentation, organizational, and time-management abilities.
• Demonstrated attention to detail and analytical problem-solving skills.
• Ability to prioritize multiple cases while meeting deadlines.
• Proficiency with HRIS systems and Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to maintain confidentiality and professionalism in sensitive situations.

Responsibilities

• Manage a high volume of leave of absence cases from start to finish.
• Administer and track leave requests in compliance with FMLA, CFRA, ADA, and other applicable regulations.
• Conduct eligibility reviews and determine qualifying leave status.
• Engage in the interactive process and coordinate ADA accommodation requests when applicable.
• Maintain accurate and detailed case documentation, records, and correspondence.
• Communicate with employees, managers, healthcare providers, and third-party administrators regarding leave status and requirements.
• Monitor leave usage, return-to-work dates, and required documentation.
• Ensure timely follow-up on outstanding paperwork and case milestones.
• Research and resolve complex leave-related issues while maintaining compliance.
• Provide guidance and education regarding leave policies, procedures, and employee rights.
• Partner with HR, Payroll, Benefits, and management teams to ensure seamless administration of leave programs.
• Maintain strict confidentiality of employee and medical information.

Skills

Leave of Absence management

Attention to detail

Excellent communication

Documentation & record-keeping

Time management

Confidentiality

Tools

HRIS systems

Microsoft Office (Excel, Outlook, Word)

Job description

Benefits/ Leave of Absence (LOA) Specialist

Location: Downtown Los Angeles, CA (On-Site)

Pay Rate: $27.00 - $40 .00 per hour DOE

Employment Type: Full-Time

Position Overview

We are seeking an experienced and detail-oriented Leave of Absence (LOA) Specialist to manage high-volume leave cases from initiation through resolution. The ideal candidate will have a strong background administering complex leave programs, ensuring compliance with federal and state regulations, and providing exceptional employee support throughout the leave process.

Candidates with experience in the non-profit or healthcare industry are highly preferred. This role requires strong analytical skills, attention to detail, excellent documentation practices, and outstanding follow-through.

Key Responsibilities

• Manage a high volume of leave of absence cases from start to finish.
• Administer and track leave requests in compliance with FMLA, CFRA, ADA, and other applicable federal and state regulations.
• Conduct eligibility reviews and determine qualifying leave status.
• Engage in the interactive process and coordinate ADA accommodation requests when applicable.
• Maintain accurate and detailed case documentation, records, and correspondence.
• Communicate with employees, managers, healthcare providers, and third-party administrators regarding leave status and requirements.
• Monitor leave usage, return-to-work dates, and required documentation.
• Ensure timely follow-up on outstanding paperwork and case milestones.
• Research and resolve complex leave-related issues while maintaining compliance.
• Provide guidance and education regarding leave policies, procedures, and employee rights.
• Partner with HR, Payroll, Benefits, and management teams to ensure seamless administration of leave programs.
• Maintain strict confidentiality of employee and medical information.

Qualifications

• 3 to 5+ years of experience managing end-to-end Leave of Absence cases in a high-volume environment.
• Strong working knowledge of FMLA, ADA, CFRA, and related leave and accommodation regulations.
• Experience handling complex employee relations and leave administration matters.
• Prior experience in the healthcare or non-profit sector preferred.
• Excellent verbal and written communication skills.
• Strong documentation, organizational, and time-management abilities.
• Demonstrated attention to detail and analytical problem-solving skills.
• Ability to prioritize multiple cases while meeting deadlines.
• Proficiency with HRIS systems and Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to maintain confidentiality and professionalism in sensitive situations.

Preferred Qualifications

• Experience supporting large employee populations.
• Familiarity with workers' compensation and disability leave administration.
• Experience partnering with legal, benefits, and HR teams on complex leave cases.

What We Offer

• Competitive pay: $27.00 - $38.00 per hour DOE
• Opportunity to support a mission-driven organization
• Collaborative and professional work environment
• Valuable experience managing complex leave programs and compliance initiatives

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers