Benefits Specialist

The Reserves Network; Lincoln (NE); Hybrid; USD 49,000 - 57,000; Full time

Benefits offered by this job

Pension plan

Hybrid schedule

Job summary

The Reserves Network in Lincoln, NE is seeking a Benefits Specialist for a direct hire, full-time role with a hybrid schedule (3 days onsite, 2 days remote).

You will research health benefits, explain coverage, assist members with claims, and provide accurate information while delivering a positive member experience.

Ideal candidates bring healthcare benefits or insurance knowledge, strong communication, and attention to detail; benefits include a pension plan and a comprehensive benefits package.

Qualifications

• Strong verbal and written communication skills.
• Ability to explain detailed information clearly.
• Excellent research, problem-solving, and organizational abilities.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Accurate data entry and thorough documentation.
• Ability to manage follow-up tasks, prioritize responsibilities.
• Dependability, professionalism, and confidentiality in healthcare information handling.
• Healthcare or insurance experience preferred.

Responsibilities

• Respond to approximately 20–25 incoming calls daily regarding medical claims, insurance benefits, and coverage questions.
• Explain EOB statements, claim status, payments, deductibles, copays, and eligibility.
• Research member accounts and insurance information to answer questions and resolve discrepancies.
• Review claims and payment details to help members understand benefit applications.
• Navigate multiple computer systems to locate information and document conversations.
• Collaborate with internal teams to resolve more complex issues.
• Maintain accurate records of member interactions, resolutions, and follow-up activities.
• Handle confidential healthcare information with care and professionalism.

Skills

Communication

Problem solving

Documentation

Research

Tools

Outlook

Excel

Word

Job description

Benefits Specialist | $49,000–$57,000 | Hybrid | Direct Hire

Lincoln, NE | Full-Time | 3 Days Onsite / 2 Days Remote

Are you someone who enjoys solving problems, researching information, and helping people understand their healthcare benefits? An established organization is looking for Benefits Specialists to join its growing team!

This direct hire opportunity combines healthcare benefits, insurance claims research, and member support. You'll help individuals navigate coverage questions, understand medical claims, and find answers while building a career with an organization known for exceptional benefits and long-term employee retention.

Why You'll Want to Explore This Opportunity

• Salary: $49,000–$57,000 annually, depending on experience.
• Direct Hire: Permanent, full-time opportunity with eight positions available.
• Hybrid Schedule: Three days in the office and two days working remotely.
• Outstanding Benefits: Comprehensive benefits package, including a pension plan.
• Career Stability: Join an organization where many employees have stayed for 15 years or longer.
• Location: Lincoln, NE. Candidates must reside within approximately one hour of the office.
• Meaningful Work: Help members better understand their healthcare benefits and resolve insurance-related concerns.

What You'll Be Doing

As a Benefits Specialist, you'll serve as a knowledgeable resource for members seeking assistance with medical and vision insurance benefits. You'll research questions, explain coverage details, and work toward accurate resolutions while providing a positive member experience.

Your day-to-day responsibilities will include:

• Respond to approximately 20–25 incoming calls daily regarding medical claims, insurance benefits, and coverage questions.
• Explain Explanation of Benefits (EOB) statements, claim status, payments, deductibles, copays, and eligibility.
• Research member accounts and insurance information to answer questions and resolve discrepancies.
• Review claims and payment details to help members understand how their benefits apply.
• Navigate multiple computer systems to locate information and document conversations.
• Collaborate with internal teams to resolve more complex issues.
• Maintain accurate records of member interactions, resolutions, and follow-up activities.
• Handle confidential healthcare information with care and professionalism.

What Makes You a Strong Candidate?

We're looking for professionals who are detail-oriented, comfortable working with insurance or financial information, and genuinely enjoy helping others.

Relevant experience may include:

• Health insurance, medical claims, or benefits administration.
• Medical billing, patient accounts, or insurance verification.
• Healthcare customer service, patient registration, or medical office administration.
• Insurance customer service or claims-related call center support.
• Customer service involving billing inquiries, account research, or payment resolution.

Skills and qualifications:

• Strong verbal and written communication skills with the ability to explain detailed information clearly.
• Excellent research, problem-solving, and organizational abilities.
• Confidence handling customer questions while navigating multiple computer applications.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Accurate data entry and thorough documentation skills.
• Ability to manage follow-up tasks, prioritize responsibilities, and maintain attention to detail.
• Dependability, professionalism, and a commitment to delivering quality service.

Previous healthcare or insurance experience is preferred. Candidates with strong transferable experience in customer service, billing, or account resolution are also encouraged to apply.

A Workplace Worth Staying For

Imagine joining an organization where employees regularly celebrate 15 years or more of service. This employer offers the stability of an established organization, a collaborative work environment, and a benefits package designed to support your future.

With hybrid flexibility, a pension plan, and opportunities to develop your healthcare insurance knowledge, this is a position where you can build a lasting career.

Ready for Your Next Opportunity?

The Reserves Network is partnering with this established organization to connect qualified professionals with rewarding career opportunities. As a veteran-founded, family-owned staffing firm, we provide personalized recruiting support throughout the hiring process.

The Reserves Network is an Equal Opportunity Employer.