Benefits Specialist — Hybrid, Pension Plan & Growth

The Reserves Network; Lincoln (NE); Hybride; USD 49 000 - 57 000; Plein temps

Avantages offerts par ce poste

Pension plan

Hybrid schedule

Résumé du poste

The Reserves Network in Lincoln, NE is seeking a Benefits Specialist for a direct hire, full-time role with a hybrid schedule (3 days onsite, 2 days remote).

You will research health benefits, explain coverage, assist members with claims, and provide accurate information while delivering a positive member experience.

Ideal candidates bring healthcare benefits or insurance knowledge, strong communication, and attention to detail; benefits include a pension plan and a comprehensive benefits package.

Qualifications

• Strong verbal and written communication skills.
• Ability to explain detailed information clearly.
• Excellent research, problem-solving, and organizational abilities.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Accurate data entry and thorough documentation.
• Ability to manage follow-up tasks, prioritize responsibilities.
• Dependability, professionalism, and confidentiality in healthcare information handling.
• Healthcare or insurance experience preferred.

Responsabilités

• Respond to approximately 20–25 incoming calls daily regarding medical claims, insurance benefits, and coverage questions.
• Explain EOB statements, claim status, payments, deductibles, copays, and eligibility.
• Research member accounts and insurance information to answer questions and resolve discrepancies.
• Review claims and payment details to help members understand benefit applications.
• Navigate multiple computer systems to locate information and document conversations.
• Collaborate with internal teams to resolve more complex issues.
• Maintain accurate records of member interactions, resolutions, and follow-up activities.
• Handle confidential healthcare information with care and professionalism.

Connaissances

Communication

Problem solving

Documentation

Research

Outils

Outlook

Excel

Word

Description du poste

The Reserves Network in Lincoln, NE is seeking a Benefits Specialist for a direct hire, full-time role with a hybrid schedule (3 days onsite, 2 days remote).

You will research health benefits, explain coverage, assist members with claims, and provide accurate information while delivering a positive member experience.

Ideal candidates bring healthcare benefits or insurance knowledge, strong communication, and attention to detail; benefits include a pension plan and a comprehensive benefits package.