Benefits Client Manager

ASZ International, Inc.; Lincoln (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

INSight Partners is seeking a Benefits Client Manager in the Lincoln/Omaha metro area. You will serve as the primary client contact for a book of benefits clients, guiding renewals, enrollment, and ongoing administration with support from carrier partners and internal teams.

The role emphasizes strong client relationships, renewal strategy, and process improvements in a growing Benefits department, including cross-functional collaboration and service excellence.

Qualifications

• Experience in group benefits and client service.
• Knowledge of individual medical, ACA Marketplace, Medicare is a plus.
• Excellent communication and relationship-building skills.
• Highly organized with strong problem-solving and follow-through.

Responsibilities

• Build and maintain client relationships as primary contacts.
• Manage renewals, enrollment, quotes, and claims support.
• Coordinate open enrollment activities and client communications.
• Support compliance with ACA, ERISA, and other regulations.
• Serve as liaison between clients, carriers, and internal teams.
• Identify opportunities for service improvements and cross-selling.

Skills

Client relationships

Benefits knowledge

Communication

Organization

MS Office proficiency

Tools

EPIC or agency systems

Job description

Benefits Client Manager - Lincoln/Omaha Metro Area

INSight Partners

Full-Time

Description

At INSight Partners, the Benefits Client Manager serves as a primary service contact for abook of benefits clients, providing exceptional service, guidance, and support throughout the plan year. The primary focus of this role is group benefits, with opportunities to support and develop knowledge in Individual Medical, ACA Marketplace, and Medicare-related business as the Benefits department grows.

The Benefits Client Manager partners closely with Benefits Risk Advisors, carrier partners, and internal teams to manage renewals, enrollment, quoting, claims support, carrier communication, client follow-up, and ongoing benefit administration. AsINSight Partners continues to grow its benefits department, this role will also help develop and improve service processes, renewal workflows, client experience, and the overall Benefits service model.

JOB RESPONSIBILITIES

Client Relationship Expert: Build and maintain strong, trusted relationships with clients, serving as a primary resource for ongoing benefits needs, questions, and service.

Renewal Strategist: Manage the renewal process, including gathering census and plan information, preparing quotes, analyzing plan options, coordinating carrier negotiations, and developing client proposals.

Benefits Resource: Provide knowledgeable support acrossgroup employee benefits products while developing the knowledge and skills to assist with Individual Medical, ACA Marketplace, and Medicare-related business as needed.

Compliance Partner: Support clients in navigating applicable benefits requirements, including ACA, ERISA, carrier requirements, and other regulatory considerations.

Service Liaison: Serve as a primary point of contact between clients, carriers, Benefits Risk Advisors, and internal teams to ensure timely communication and resolution of service needs.

Enrollment Partner: Coordinate open enrollment activities, prepare employee communications and enrollment materials, and facilitate client and employee meetings as needed.

Problem Solver: Research and resolve claims, billing, enrollment, eligibility, and other service concerns promptly and professionally.

Retention Partner: Collaborate with Benefits Risk Advisors to develop renewal strategies, strengthen client relationships, and support retention and appropriate cross-selling opportunities.

Process Builder: Help develop and improve Benefits service processes, renewal workflows, technology utilization, and clientexperience as the department continues to grow.

Organization Champion: Maintain accurate client records, census information, client lists, renewal timelines, and activity within agency and benefit administration systems.

Flexible Contributor: Support special projects, process improvements, and benefits department initiatives that contribute to thesuccess of clients, the team, and INSight Partners.

SKILLS & STRENGTHS

• Strong benefits and client service experience, with group benefits knowledge and experience preferred.
• Individual medical and ACA Marketplace experience is valued but not required; individual Medicare or senior-market support experience is also valued but not required.
• Excellent communication and relationship-building skills, with the ability to explain benefits concepts clearly.
• Highly organized and detail-oriented, with strong time management, problem-solving, and follow-through.
• Proficient in Microsoft Office, particularly Outlook, Teams, Word, and Excel, with the ability to use Excel for census information, client lists, renewal tracking, and basic reporting.
• Comfortable learning and utilizing technology, including benefit administration systems, carrier portals, and online enrollment platforms.
• Collaborative,service-minded, and adaptable, with a willingness to learn new areas of benefits and help develop and improve processes within a growing benefits department.

POSITION REQUIREMENTS

• Active Life & Health Insurance License preferred, or ability to obtain within an established timeframe.
• Prior employee benefits, insurance, or related client service experience preferred, with a strong preference for group benefits experience, including group health, dental, vision, life, disability, and other employee benefit products.
• Individual Medical, ACA Marketplace, or Medicare-related experience is valued but not required; willingness to learn and support these areas is important.
• Working knowledge of employee benefits regulations and compliance requirements preferred.
• Experience with Applied EPIC or a similar agency management system is valued but not required.