Benefits Service Analyst

MERCY COLLEGE; Village of Dobbs Ferry (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Service Advocate/Benefits Service Analyst to join their dynamic Employee Benefits team. This role involves preparing client proposals and presentations, supporting account management, and ensuring exceptional service delivery. With a commitment to professional growth and a culture that values diversity, this organization offers a collaborative environment where your contributions will make a meaningful impact. Enjoy generous time off, tuition reimbursement, and a flexible work schedule as you thrive in this rewarding position.

Benefits

Generous time off

Tuition reimbursement

Hybrid and flexible work

Charitable contribution match

Stock purchase opportunities

Competitive compensation

Employee assistance programs

Qualifications

• Proficiency with Microsoft Office Suite is essential.
• Strong verbal and written communication skills are required.
• Detail-oriented and organized with a proactive approach.

Responsibilities

• Prepare client spreadsheets and proposals for benefits.
• Support Account Management Team with client service needs.
• Update information in carrier system and agency management.

Skills

Microsoft Office Suite

Verbal Communication

Written Communication

Detail Orientation

Team Collaboration

Copy Editing

Proofreading

Organizational Skills

Adaptability

Education

High School Diploma

Bachelor's Degree

Tools

Excel

PowerPoint

Outlook

Job description

and the job listing Expires on October 16, 2025

Client Service Advocate/Benefits Service Analyst

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Advocate/Benefits Service Analyst at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

This is an onsite position 5 days a week.

As our Client Service Advocate/Benefits Service Analyst on the Employee Benefits team, you will:

• Prepare client spreadsheets and proposals such as benefits comparison, rates comparison, Total Spend Summary, employee contribution modeling, etc.
• Prepare client presentations including creating/updating agendas, PowerPoint presentations, copying and binding presentations, etc. as needed
• Support the Account Management Team with client service needs such as billing inquiries, researching claim/enrollment issues and tracking service issues through agency management system
• Support RFP preparation, including requesting & formatting census and preparing RFP specifications letter
• Input and summarize benchmarking data in MMA formatted presentation
• Update information in carrier system as needed (enrollments); Enter and review data in agency management system

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent
• 2-15 insurance license within 90 days of hire
• Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
• Strong verbal and written communication and presentation skills
• Extremely detail-oriented, organized and proactive
• Team-oriented and collaborative
• Growth-minded individual
• Strong copy editing and proofreading skills
• Strong verbal and written communication skills
• Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated.
• Adaptable to ever changing environment, ability to work under pressure in fast-paced environment, manage multiple projects, and meet deadlines.
• Ability to interact with various personality styles and manage requests from multiple sources.

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree or higher
• Prior Agency or Benefit Carrier experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.