Benefits Representative (4924-61)

Hamilton County, Ohio; Cincinnati (OH); Hybrid; USD 43,000 - 54,000; Full time

Benefits offered by this job

Hybrid work-from-home

36.25-hour work week

3 weeks vacation

Personal days

Sick days

Medical coverage

Dental coverage

Vision coverage

OPERS retirement

Life insurance

Tuition reimbursement

PSLF eligibility

Wellness program

Job summary

Hamilton County Developmental Disabilities Services seeks a Benefits Representative to assist individuals served in obtaining and maintaining public benefits, including Medicaid, Social Security, and SNAP. You will handle documentation in a paperless setting and communicate with JFS workers and team members to ensure waivers and eligibility are maintained.

The role is largely remote with at least one in-office day per week for mail processing and in-person meetings, including monthly team

Qualifications

• High school diploma or GED required.
• Experience with Government Agencies preferred.
• Ability to travel within Hamilton County.

Responsibilities

• Assist individuals with developmental disabilities in obtaining and maintaining public benefits such as Medicaid, Social Security, and SNAP.
• Process documentation and maintain records in a paperless environment with virtual forms.
• Work a largely remote schedule with at least one day per week in office for mail processing and in-person meetings.
• Coordinate with Job and Family Services and support staff to ensure eligibility and waiver maintenance.
• Travel to meeting sites as needed and provide information to staff and providers.

Skills

Clear communication

Compassionate care

Team collaboration

Education

High school diploma or GED

Job description

Position:Benefits Representative (4924-61)

Location: Cincinnati, OH

Job Id:4924-61

# of Openings:1

At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter.

We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.

You'll thrive here if you:

• Are driven by purpose and find fulfillment in improving the lives of others
• Communicate clearly and compassionately — in writing and in person
• Want to grow within an organization that invests in its people and its community

What we offer:

Competitive Pay

• Starting salary is based on experience: $23.00/hr. ($43,300/yr) with no experience, up to $28.75/hr. ($54,100/yr) with 10+ years in the same role
• Hourly role paid bi-weekly

Work-Life Balance

• 36.25-hour full-time work week (7.25 hours/day)
• Hybrid work-from-home options
• 3 weeks’ vacation accrual per year with 1 week allocated immediately upon hire
• 3 personal days per year
• 15 sick days allocated upon hire; accrues at 15 days per year after year one with unlimited accrual
• Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage
• FREE medical care and prescriptions through Marathon Health
• Employer-paid life insurance
• Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility
• Wellness incentives and a robust Employee Assistance Program
• Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution

Benefits Representative

A typical day in the life of a Benefits Representative involves offering assistance and guidance to individuals served by Hamilton County Developmental Disabilities Services in obtaining and maintaining public benefits such as Medicaid, Social Security, and SNAP. You will be processing documentation presented by individuals served, working in a paperless environment with many virtual forms of communication, document facilitation and filing. You will be working a majority remote schedule, with a minimum of one day per week in office to process physical mail and present for in-person meetings including monthly team meetings. Involves regular facilitation of phone interviews with Job and Family Services workers and close communication with all Hamilton County Developmental Disability Services staff who offer direct support to individuals served. A laptop, monitor, scanner, printer and iPhone are provided by the agency to support the work in this role. You will play an integral part in providing and securing social services for individuals served.

Job Duties (Summary):

• Assists individuals with developmental disabilities in maintaining a good quality of life and facilitates waiver administration by requesting and securing all appropriate documentation from family members and providers and submitting to the Department of Job and Family Services to maintain waiver, Medicaid and/or food stamp eligibility.
• Maintains all appropriate records associated with waiver eligibility.
• Works cooperatively and maintains open communication with individuals, family members, team members, providers, and other agency, professional, and community members around Medicaid eligibility.
• Prepares and maintains other documentation as required; maintains Ohio Department of Developmental Disabilities registration.
• Participates in staff meetings and in-service training.
• Travels as needed to meeting sites in a safe, efficient and effective manner in accordance with the agency’s procedures.
• Provides technical support and information to staff, individual providers & others regarding benefits.
• Performs other related duties as required or assigned.

Requirements:

• High school diploma or GED required
• Experience with Government Agencies including but not limited to Social Security, Job and Family Services, Medicaid, Medicare, private health insurance companies, County Boards of DD and DD Provider Agencies preferred
• Ability to travel within Hamilton County as needed

Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237

The flexibility to work from home is available when job duties allow.

Deadline to Apply:

Monday, September 28 th , 2026, at noon ET

Applicantsmust be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunities t o qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.