Benefits Representative 2

IMDiversity; Cambridge (MA); Hybrid; USD 44,083 - 52,486; Full time

Benefits offered by this job

Hybrid work model

Job summary

Massachusetts Institute of Technology is seeking a Benefits Representative 2 in the Human Resources department. This full-time, hybrid role requires advising on plan eligibility and options, processing enrollments and changes, and delivering accurate benefit support to MIT faculty, staff, retirees, and other entitled individuals.

Responsibilities include documenting processes, answering inquiries, and researching complex policy questions to ensure correct benefits handling.

Qualifications

• REQUIRED: High school diploma or equivalent
• minimum of five years HR Benefits/customer service or data reporting/analytics
• excellent problem solving, organizational skills and attention to detail
• prioritize competing demands and follow through with interruptions
• excellent interfacing skills with clients in person, by phone and email
• present complex employee issues after research and analysis
• proficiency in Microsoft Office and web applications
• PREFERRED: ability to learn HR information systems and SAP

Responsibilities

• Counsels MIT faculty, staff, retirees, beneficiaries and vested terminated employees on benefits inquiries
• Handle enrollments, changes and cancellations of health, dental, vision, life and FSA benefits
• Create department process documentation and workflow charts to drive efficiency
• Research and resolve complex benefit plan questions and advise stakeholders

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

HRIS

SAP

Job description

Benefits Representative 2
Job Number: 25872
Functional Area: Human Resources
Department: Human Resources
School Area: VP for Human Resources
Pay Range Minimum: $32.00
Pay Range Maximum: $38.10
Employment Type: Full-time (Hybrid)
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule:
Pay Grade: 6

Posting Description

BENEFITS REPRESENTATIVE 2, Human Resources, counsels MIT faculty, staff, retirees, beneficiaries and vested terminated employees on various HR and benefit inquiries related to plan eligibility, plan provisions and options, and enrollment and change processes. Will respond to inquiries regarding MIT’s benefits plans requiring an in-depth understanding of benefits policies and procedures, inquiries may be complex and require additional research. Processes benefit plan enrollments, changes, qualified status changes and cancellations of active employee health, dental, vision, life and FSA benefits; and drives process efficiency across Benefits by creating department process documentation and workflow charts (if applicable) and recommends fixes to processes where applicable.

Job Requirements

• REQUIRED: High school diploma or equivalent
• a minimum of five years of HR Benefits/HR Benefits customer service or HR Benefits data reporting/analytics experience
• excellent problem solving, organizational skills and attention to detail
• ability to prioritize competing demands and follow through on tasks despite constant interruptions
• excellent customer interfacing skills, and the ability to consult with customers and Stakeholders, work effectively with clients in person, by telephone and by email, apply critical thinking skills to projects and tasks
• ability to present complex employee issues after conducting thorough research and analysis
• and proficiency in applicable software, e.g. Microsoft Office and web applications
• PREFERRED: Ability to learn Human Resources information systems and knowledge of SAP.