Benefits Reporting Specialist (Temporary and Remote)

Lingraphica; United States; A distancia; USD 50.000 - 55.000; Jornada completa

Descripción de la vacante

Lingraphica is hiring a Benefits Reporting Specialist to ensure accurate insurance benefits reporting, assist patients with coverage questions, and drive process improvements. The role requires collaboration with care partners and clinicians while maintaining HIPAA-compliant records.

You will support the Funding Team, analyze trends, and communicate clearly with patients and partners to improve overall experience and financial navigation.

Formación

• Knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to deliver a superior customer experience.
• Effective written, email, phone, and text communication.
• Calm, professional demeanor when assisting customers.
• Identify and address customer needs with timely information.

Responsabilidades

• Communicates insurance benefits to patients with clear financial guidance.
• Assists patients and care partners in understanding coverage and options.
• Collects Out-of-Pocket Waivers and reports outcomes.
• Follows up with patients, caregivers, and SLPs to ensure understanding.

Conocimientos

Medicare/Medicaid knowledge

Customer experience

Effective communication

Calm professional demeanor

Needs assessment

Trend reporting

Cross-functional collaboration

Adaptability

Disability accommodation

Educación

High School Diploma or GED

Diploma or equivalent combination (preferred)

Herramientas

HubSpot

Office 365

Zoom

Descripción del empleo

Company Description

Lingraphicais a mission-driven organization who provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.

Job Description

Purpose:The Benefits Reporting Specialist ensuresaccurateinsurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, care partners, and Speech Language Pathologists (SLPs).

Essential Duties & Responsibilities:

• Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations
• Assists patients and care partners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge
• Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties.
• Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions
• Proactively identifies and addresses customer needs by offering timely and meaningful solutions
• Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience
• Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency
• Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards
• Carries out responsibilities by following established department processes and procedures
• Performs other duties and special projects as assigned

Qualifications

Skills, Competencies, and Experience:

• General knowledge of Medicare, Medicaid, and commercial insurance
• Ability to deliver a superior customer experience
• Ability to communicate effectively via email, phone call, and text
• Maintains a calm and professional demeanor when assisting customers
• Ability to identify and address the needs of customers; offer meaningful and timely information in response
• Proactively report trends and customer feedback, and recommend/implement creative solutions
• Strong communication skills with both external customers and internal departments
• Workload flexibility, open to change, and the ability to prioritize tasks
• Ability to adjust to the needs of people with disabilities

Education and Experience

• High School Diploma or GED, required
• Diploma or equivalent combination of education and experience, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred

Additional Information

Travel Requirements:

Travel(by air)toLingraphica’shome office and to cities within the continental United States for company related meetings and conferencesarerequired2times per year.

Work Environment & Physical Demands

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computerwith or without a reasonable accommodation is required.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 and $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.