Clinical Documentation Specialist (Temporary & Remote)

Lingraphica; Princeton (NJ); À distance; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Résumé du poste

Lingraphica is seeking a Clinical Documentation Specialist (Temporary & Remote) to collect medical documentation from providers, support the post-trial sales process, and ensure timely insurance approvals for Speech Generating Devices. The role emphasizes HIPAA compliance, strong communication with clinicians, clients, and care teams, and meticulous CRM data management.

The position is full-time, remote from a home office, with a starting salary of $50,000–$55,000 per year and a comprehensive

Qualifications

• High School Diploma is required; an Associate or Bachelor’s degree is preferred.
• 1-2 years of customer service or healthcare experience is required.
• Experience with Adobe, Microsoft Suite, HubSpot or other CRM, cloud-based phone systems, video meetings (e.g., Zoom), and instant messaging (e.g., Slack) is preferred.

Responsabilités

• Obtain medical documentation and prescriptions from prescribers to support sale and funding.
• Maintain accurate client records in CRM (HubSpot) and ensure pipeline progression.
• Communicate with Speech Language Pathologists, clients, care providers, and prescribers.
• Document activities and correspondence timely using internal tools.

Connaissances

Customer service

Healthcare experience

HIPAA knowledge

Communication skills

Organized

Formation

High School Diploma

Associate or Bachelor’s Degree

Outils

Adobe

Microsoft Suite

HubSpot CRM

Cloud-based phone systems

Zoom

Slack

Description du poste

Clinical Documentation Specialist (Temporary & Remote)

• Full-time

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose:The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider officesto complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

Obtains medical records and prescriptions from Prescribers

Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes

Obtains information necessary to ensure pipeline progression

Maintains diligent organization of documents using Adobe and internal software tools

Accurately and timely documents activities and correspondence using company’s internal software tools

Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Knowledge, Skills & Abilities:

Proficient in English with strong written and verbal communication skills, required

Excellent customer service skills and professionalism

Highly organized

Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

Strong critical thinking and problem-solving skills

Effective written and verbal communication skills

Ability to effectively handle multiple and shifting priorities

Proficiency and comfortability in making and answering numerous phone calls throughout the workday

Ability to take on new challenges and work outside of one’s comfort zone

Ability to resolve issues in a professional and timely manner

A team player with overall company goals in mind

Ability to maintain proper, courteous, and helpful telephone etiquette

Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

Ability to comfortably interface with various users across the organization

Education & Experience

High School Diploma, required.

Associate’s or Bachelor’s Degree, preferred

1-2 years’ experience in customer service or within the healthcare industry, required

Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Work Environment & Physical Demands
Work is performedremotelyfrom a home office. The individual is expected tomaintaina safe, productive workspace with reliable and secure internet access.

Travel
No travel is required for temporary positions.

Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.