Benefits Programs Lead (Hybrid) – Wellness & Retirement

ISO New England Inc.; Holyoke (MA); Híbrido; USD 105.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced 401(k) and financial planning

Tuition reimbursement and professional

Wellness programs and onsite gym

Flexible work hours

Relocation assistance available

Employee networks and onsite cafe

Descripción de la vacante

ISO New England Inc. is seeking a Benefits Specialist to manage benefits programs across health, life, pensions, and leaves, partnering with Total Rewards, Finance and external vendors to ensure compliant, efficient administration.

The role emphasizes translating complex plan provisions into clear guidance while driving process improvements within a flexible hybrid environment. Candidates should have 3+ years in benefits and HRIS experience.

Formación

• Bachelor’s degree in Human Resources, Business, Communications, Psychology, or related field.
• 3+ years supporting a variety of benefit programs including leaves of absence.
• Knowledge of ERISA, HIPAA, COBRA, FMLA/state leave, ADA regulations.
• Experience with HRIS/benefits platforms (Workday, Dayforce, Alight, Benefitfocus, bswift).
• Ability to handle highly sensitive information with confidentiality.
• Strong multitasking, prioritization, and problem-solving under tight timelines.
• Excellent written and verbal communication abilities.

Responsabilidades

• Manage day-to-day administration and improvement of benefit processes with Total Rewards alignment.
• Oversee core benefits operations: enrollments, life events, file feeds, reconciliations; create SOPs.
• Serve as subject matter expert for select benefits and drive related communications.
• Assist with leave of absence and accommodation administration with proper vendor case management.
• Maintain vendor relationships and drive ongoing process improvements and issue resolution.
• Develop benefits communications that simplify complex topics for employees and leaders.
• Lead annual open enrollment planning, testing, and employee communications.
• Support budgeting, audits, invoicing, and data collection for benefits.

Conocimientos

Vendor management

HRIS experience

Analytical thinking

Communication skills

Confidentiality

Educación

Bachelor’s degree in HR or related field

Herramientas

Workday

Dayforce

Benefitfocus / bswift

Microsoft Office

Descripción del empleo

ISO New England Inc. is seeking a Benefits Specialist to manage benefits programs across health, life, pensions, and leaves, partnering with Total Rewards, Finance and external vendors to ensure compliant, efficient administration.

The role emphasizes translating complex plan provisions into clear guidance while driving process improvements within a flexible hybrid environment. Candidates should have 3+ years in benefits and HRIS experience.