Benefits Program Worker I

City of Chesapeake Virginia; Chesapeake (VA); Presencial; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

The City of Chesapeake’s Department of Human Services is seeking a Benefits Program Worker to help families access financial, medical, and nutritional assistance. You will guide applicants through eligibility, conduct interviews, assess needs, and determine the best benefits plan.

Responsibilities include scheduling, collecting verification documents, referrals, data entry, and preparing reports. A high school diploma and at least two years of related experience are required; additional training

Formación

• Requires high school diploma or GED / HSE supplemented with any additional benefit program related training.
• Minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.

Responsabilidades

• Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
• Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
• Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients.
• Grants or denies benefits and notifies the recipient of determination.
• Screens telephone calls relating to public assistance and service programs; provides information.
• Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
• Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
• Performs other related duties as assigned.

Educación

High school diploma or GED / HSE

Descripción del empleo

Monday-Friday/8:00 AM-5:00 PM;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA.

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE07

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$45,852 / annually
Actual starting based on qualifications and experience

Job Description

Make a Difference Every Day – Join Us as a Benefits Program Worker!

Are you passionate about helping others and making a real impact in your community? The City of Chesapeake’s Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!

In this role, you’ll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You’ll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.

TYPICAL TASKS :

• Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
• Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
• Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
• Grants or denies benefits and notifies the recipient of determination.
• Screens telephone calls relating to public assistance and service programs; provides information.
• Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
• Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT :

Requires high school diploma or GED / HSE supplemented with any additional benefit program related training.

EXPERIENCE REQUIREMENT :

In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.

SPECIAL REQUIREMENT :

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• A minimum of two years of related experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services.
• Policy and procedures are important factors in determining eligibility; therefore, familiarization with SNAP and Medicaid policy is recommended.
• Completion with Phase Policy Training for TANF , Medicaid, and SNAP benefits. (Transcripts will be requested to verify this information)

Job Open Date

Job Open Date 10/22/2026

Job Close Date

Job Close Date 10/31/2026

Open Continuous No

Open Continuous No

Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting

Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Occasionally- Up to 1/3 of the time.

Handling

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling

Kneeling Occasionally- Up to 1/3 of the time.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling

Crawling Rarely- Less than 1 hour per week.

Bending

Bending Occasionally- Up to 1/3 of the time.

Twisting

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing

Climbing Occasionally- Up to 1/3 of the time.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards S = Seasonally

Fire Hazards

Fire Hazards S = Seasonally

Explosives

Explosives S = Seasonally

Communicable Diseases

Communicable Diseases S = Seasonally

Physical Danger or Abuse

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust D = Daily

Extreme Temperatures

Extreme Temperatures D = Daily

Noise and Vibration

Noise and Vibration D = Daily

Fumes and Odors

Fumes and Odors D = Daily

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly.
  • Yes
  • No