Benefits Program Supervisor I

THE HUMANE SOCIETY OF THE UNITED STATES; Chesapeake (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading organization as a Benefits Program Supervisor I in Chesapeake, Virginia, where you will make a meaningful impact by assisting individuals and families in accessing essential benefits. This role involves staff supervision, policy compliance, and case management, ensuring efficient operations while providing exceptional customer service.

Qualifications

• Experience in staff supervision and training.
• Familiarity with policy application and compliance.
• Strong customer service skills.

Responsibilities

• Supervises staff and manages job evaluations.
• Provides guidance on policy application.
• Maintains records and processes daily paperwork.

Skills

Customer Service

Staff Supervision

Policy Compliance

Case Management

Job description

Join our team as a Benefits Program Supervisor I with Chesapeake Social Services! Make a meaningful impact in your community by assisting individuals and families in accessing essential benefits and resources. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

ESSENTIAL TASKS:
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.PDN-9efc0df0-9e92-4134-ae37-36b73f163830