Benefits Operations Specialist - AMER

Remote; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Learning budget

Home office budget & IT equipment

16 weeks paid parental leave

Job summary

B Capital is seeking a Benefits Operations Specialist to support clients' global employment and benefits programs. This individual contributor role involves providing excellent service regarding benefits plans, processing tickets in Zendesk, and collaborating with the Benefits team.

The ideal candidate will have experience in HR Operations Employee Benefits within US PEO services, strong organizational skills, and fluency in English. The position offers flexibility to work from anywhere and generous benefits.

Qualifications

• Experience in HR Operations Employee Benefits, ideally within US PEO services.
• Fluent English (spoken and written).
• Remote experience is a plus but not required.

Responsibilities

• Provide service to Employees and Clients regarding Benefits plans.
• Process and resolve tickets in Zendesk/e‑mail.
• Execute data-related tasks carefully and precisely.
• Collaborate effectively within the Benefits team.

Skills

Customer service

Organizational skills

Time management

Verbal communication

Job description

Position

Benefits Operations Specialist – an individual contributor role in the EOR (Employer of Record) Operations team that supports clients' global employment and Benefits programs. You will report to our Benefits Operations Manager.

Key Responsibilities

• Provide delightfully supportive service to Employees and Clients regarding Benefits across multiple areas:
  • Benefits plans attributes, such as pricing, coverage and claims
  • Benefits plans enrolment and unenrollment
  • Benefits invoicing / billing
  • Benefits Remote platform
  • Benefits vendors’ platforms
• Process and resolve tickets and escalations in Zendesk/e‑mail.
• Execute data‑related tasks carefully and precisely (preparation, entry, download, etc.).
• Define, detail and execute Standard Operating Procedures.
• Collaborate effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions.
• Provide analytical, administrative and technical support to maintain benefits programs and ensure smooth administration of plans and policies.
• Maintain operations process documents and identify automation possibilities.
• Research and distill knowledge systematically in Notion.
• Turn ideas from “scout to scale” into action.
• Champion Remote's values and the Benefits team's goals internally and externally.

Requirements

• Experience in HR Operations Employee Benefits, ideally within US PEO services.
• Obsessed with delivering excellent customer service.
• Strong organizational and time‑management skills.
• Strong verbal, written, and interpersonal skills to interact at all levels.
• Ability to work in a fast‑paced environment and multitask across various tech tools.
• Manager of one.
• Fluent English (spoken and written).
• Remote experience is a plus but not required.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in‑person social events or co‑working spaces.

Practicals

• Will report to: Benefits Manager
• Team: Operations – Benefits
• Location: AMER

We encourage folks from all ethnic groups, genders, sexuality, age, and abilities to apply.