Benefits Operations Specialist

Baker Tilly; Clarks Summit (Lackawanna County); On-site; USD 22,000 - 39,000; Full time

Job summary

Baker Tilly in Clarks Summit, PA is seeking a Benefits Operations Specialist to professionally handle inquiries, process enrollments, and maintain benefits data with accuracy.

The role focuses on data entry, ticket resolution, file maintenance, and coordination with insurance carriers. Strong MS Office skills and customer service are essential for timely, compliant benefits administration.

Qualifications

• Associate’s degree preferred; 2 years' experience accepted in lieu.
• Proficiency with MS Office, especially Excel, Outlook and Word.
• Excellent customer service and problem-solving skills.
• Strong organizational and communication abilities, both written and spoken.
• Ability to meet deadlines and manage multiple tasks.
• Valid driver’s license required for minimal travel.

Responsibilities

• Professionally handle email inquiries from other team members and external contacts.
• Process daily files and perform updates in the internal benefits system.
• Process daily enrollments with insurance carriers and other third parties.
• Support data entry initiatives including daily tasks and project-related efforts.
• Perform timely resolution departmental tickets related to data entry and eligibility.
• Process inbound payments in a timely and organized manner.
• Process inbound forms and mail requests.
• Maintain files of processed requests either of a paper or digital format with precise organization and accuracy.
• Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and their members.
• All other duties as assigned

Skills

Customer service

Problem solving

Organizational skills

Written and oral communication

Deadline driven

Team collaboration

Valid driver’s license

Education

Associate degree preferred

Tools

Excel

Outlook

Word

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visitbakertilly.comor join the conversation onLinkedIn,FacebookandInstagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Job Description:

BENEFITS OPERATIONS SPECIALIST

• Professionally handle email inquiries from other team members and external contacts.
• Process daily files and perform updates in the internal benefits system.
• Process daily enrollments with insurance carriers and other third parties.
• Support data entry initiatives including daily tasks and project-related efforts.
• Perform timely resolution departmental tickets related to data entry and eligibility.
• Process inbound payments in a timely and organized manner.
• Process inbound forms and mail requests.
• Maintain files of processed requests either of a paper or digital format with precise organization and accuracy.
• Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and their members.
• All other duties as assigned

Qualifications:

• Associate’s degree preferred, 2 years experience accepted in lieu of degree
• Proficiency with MS Office, specifically Excel, Outlook, and Word
• Excellent customer service and problem solving skills
• Exceptional organizational and communications abilities (written and oral)
• Ability to meet deadlines and manage the daily slate of work deliverables to completion
• Ability to take direction and perform well in small work groups/teams
• A valid driver’s license is required for minimal travel using a personal vehicle
• Work is full time on-site in our Clarks Summit Location

The pay rate range for this job position is $15.97 to $28.25. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.