Account Manager - Vantagen

Baker Tilly US; Clarks Summit (Lackawanna County); On-site; USD 67,000 - 110,710; Full time

Job summary

Baker Tilly is seeking a Benefits Specialist to provide administrative and client service support on benefits administration initiatives, including enrollment, terminations, and inquiries for assigned clients. You will interface with clients, insurers and third parties, and manage deliverables on schedule while maintaining familiarity with eligibility rules.

A bachelor’s degree and 5+ years in related fields are required.

Qualifications

• Bachelor’s degree is required.
• 5+ years experience in Benefits Administration/Insurance/Customer Service/HR fields.
• Proficiency with MS Office (Excel, Outlook, Word).
• Excellent customer service and communication skills.

Responsibilities

• Directly supporting weekly employee benefits enrollment, termination and change processing for assigned clients.
• Handling escalated employee and HR benefits inquiries via phone and email.
• Providing annual open enrollment support and on-site representation at client meetings/benefit fairs.
• Interfacing with clients, insurers and third parties to resolve benefit issues.
• Managing completion of scheduled client deliverables timely and accurately.
• Maintaining knowledge of benefits eligibility rules for assigned clients.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

Bachelor's degree

Tools

MS Office (Excel)

MS Office (Outlook)

MS Office (Word)

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Responsibilities

The Benefits Specialist will provide administrative and client service support on a variety of Benefits Administration initiatives, such as:

• Directly supporting weekly employee benefits enrollment, termination and change processing activity for assigned clients
• Servicing escalated employee and direct HR telephone and email benefits inquiries
• Providing annual open enrollment support to assigned clients and the Benefits Team in general, including periodic onsite representation at client meetings and benefit fairs
• Interfacing with clients, insurers and other third parties to resolve employee benefit issues
• Managing the completion of scheduled client deliverables on a consistent and timely basis
• Maintaining current, working knowledge of all assigned client benefits eligibility rules
• Participating in periodic client servicing reviews at designated client location or via web/teleconference

Qualifications

• A bachelor’s degree is required
• A minimum of 5 years experience in the Benefits Administration, Insurance, Customer Service, and/or Human Resource-related fields
• This position also requires proficiency with MS Office, specifically Excel, Outlook, and Word
• Excellent customer service skills are also necessary, as the position will interface with external client contacts and their employees
• Exceptional organizational and communications abilities are critical to the incumbent’s success, as s/he will be expected to manage multiple priorities and work with a moderate amount of supervision
• A valid driver’s license is required for minimal travel using a personal vehicle

The pay rate range for this job position is $67,000 to $110,710. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.