Benefits Operations Specialist

Baker Tilly US; Clarks Summit (Lackawanna County); On-site; USD 22,000 - 39,000; Full time

Job summary

Baker Tilly US is seeking a Benefits Operations Specialist at our Clarks Summit location. You will professionally handle email inquiries, process daily files, enrollments, and payments, and support data-entry initiatives across our benefits platform.

This full-time, on-site role requires an Associate's degree (or 2 years' experience in lieu of degree), strong MS Office skills (Excel, Outlook, Word), and excellent customer service, organization, and communication abilities.

Qualifications

• Associate's degree preferred; 2 years experience accepted in lieu of degree.
• Proficiency with MS Office, especially Excel, Outlook and Word.
• Excellent customer service and problem solving skills.
• Exceptional organizational and communication abilities (written and oral).
• Ability to meet deadlines and manage daily tasks in a team setting.
• Valid driver's license for minimal travel; on-site work in Clarks Summit.

Responsibilities

• Professionally handle email inquiries from team members and external contacts.
• Process daily files and updates in the internal benefits system.
• Process daily enrollments with insurance carriers and other third parties.
• Support data entry initiatives including daily tasks and project work.
• Resolve department tickets related to data entry and eligibility in a timely manner.
• Process inbound payments in a timely and organized manner.
• Process inbound forms and mail requests.
• Maintain organized files of processed requests in paper or digital format.
• Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and members.
• All other duties as assigned

Skills

MS Office

Customer service

Problem solving

Organizational skills

Written and verbal communication

Education

Associate's degree

2 years experience accepted in lieu of degree

Tools

Excel

Outlook

Word

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly\'s Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description

BENEFITS OPERATIONS SPECIALIST

• Professionally handle email inquiries from other team members and external contacts.
• Process daily files and perform updates in the internal benefits system.
• Process daily enrollments with insurance carriers and other third parties.
• Support data entry initiatives including daily tasks and project-related efforts.
• Perform timely resolution departmental tickets related to data entry and eligibility.
• Process inbound payments in a timely and organized manner.
• Process inbound forms and mail requests.
• Maintain files of processed requests either of a paper or digital format with precise organization and accuracy.
• Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and their members.
• All other duties as assigned

Qualifications

• Associate\'s degree preferred, 2 years experience accepted in lieu of degree
• Proficiency with MS Office, specifically Excel, Outlook, and Word
• Excellent customer service and problem solving skills
• Exceptional organizational and communications abilities (written and oral)
• Ability to meet deadlines and manage the daily slate of work deliverables to completion
• Ability to take direction and perform well in small work groups/teams
• A valid driver’s license is required for minimal travel using a personal vehicle
• Work is full time on-site in our Clarks Summit Location

The pay rate range for this job position is $15.97 to $28.25. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.