Benefits Operations & Leave Specialist

Avant Staffing Associates LLC; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Avant Staffing Associates LLC is seeking a Benefits Administrator to own end-to-end leave, accommodation, and workers’ compensation processes, ensuring accurate records and compliant communications across HR, payroll, and vendors.

You will analyze benefit eligibility, manage audits, maintain compliance calendars, and provide guidance to employees and leaders on process steps while safeguarding confidential information.

Qualifications

• Bachelor's degree or equivalent work and educational experience required.
• Minimum of 2 years of experience in Benefits administration, workers’ compensation, and leave administration.
• Proficiency in Microsoft Office skills (Excel, PowerPoint, Word, Outlook) & Adobe knowledge required.
• Strong presentation and communication skills.
• Advanced organizational skills with the ability to handle multiple assignments simultaneously.

Responsibilities

• Analyze and resolve complex benefits eligibility and transaction issues by evaluating employee records, documentation, and plan requirements; determine appropriate resolution within assigned authority and escalation matters requiring additional review.
• Administer employee leave cases from intake through closure, including FMLA, disability, military leave, Company leave, and other applicable leave programs.
• Review and evaluate leave requests and supporting documentation; determine eligibility and appropriate next within established policies and procedures; identify exceptions and/or conflicting information; communicate requirements and decisions, escalating matters as needed.
• Maintain accurate leave status and case documentation in applicable HR, benefits, payroll, and vendor systems; coordinate pay, benefit premium, arrears, and status updates with internal partners as needed.
• Independently administer ADA and PWFA accommodation requests, evaluating documentation, facilitating the interactive process, determining and implementing appropriate accommodations, documenting outcomes, and escalating complex matters for HR, Legal, or leadership review.
• Partner with employees, leaders, HR, and appropriate internal resources to coordinate reasonable accommodation processes while safeguarding confidential medical information and escalating complex matters for guidance.
• Independently manage workers’ compensation cases through closure, applying sound judgment to evaluate case status, coordinate with key stakeholders, recommend appropriate actions, and identify matters requiring escalation.
• Coordinate return-to-work and transitional-duty activities for leave, accommodation, and workers’ compensation cases in partnership with employees, leaders, HR, and applicable vendors.
• Conduct compliance audits across leave, accommodations, workers’ compensation, and related records; evaluate findings and risk, determine corrective actions within established authority, coordinate remediation, and elevate material or recurring issues.
• Maintain compliance calendars and notice requirements, including due dates, recurring activities, responsible parties, supporting documentation, and evidence of completion.
• Create, update, and maintain standard operating procedures, templates, checklists, decision guides, case notes, and process controls that support consistent administration.
• Monitor assigned cases and queues, prioritize time-sensitive activities, follow up with responsible parties, and ensure documented completion of required actions.
• Provide clear, and timely guidance to employees and leaders regarding process steps, documentation needs, status, and available resources without providing legal or medical advice.
• Analyze recurring case trends, exceptions, control gaps, and operational issues, identifying opportunities for improvement; recommend practical changes and support approved process enhancements.
• Maintain current working knowledge of Company policies and requirements affecting assigned programs and promptly escalate interpretation questions, exceptions, retaliation concerns, safety issues, and other material risks.

Skills

MS Office proficiency

Excellent communication

Organizational skills

Analytical abilities

Education

Bachelor's degree or equivalent

Tools

Adobe knowledge

Job description

Avant Staffing Associates LLC is seeking a Benefits Administrator to own end-to-end leave, accommodation, and workers’ compensation processes, ensuring accurate records and compliant communications across HR, payroll, and vendors.

You will analyze benefit eligibility, manage audits, maintain compliance calendars, and provide guidance to employees and leaders on process steps while safeguarding confidential information.