Benefits Operations Lead, US & Canada

Coursera; Mountain View (CA); Hybrid; USD 92,000 - 115,000; Full time

Benefits offered by this job

CEBS/CBP/SHRM-CP certification (nice‑2

Open enrollment experience

Canada/global workforce experience

Job summary

Coursera is seeking a Benefits Analyst to own U.S. and Canada benefits data and compliance, with opportunities to drive global initiatives. You will manage data reconciliations, vendor billing, audits, and employee communications, while partnering with Legal, Finance, and external advisors to stay current on regulations.

You’ll lead improvements through automation and contribute to annual open enrollment and system implementations, in a lean team environment that emphasizes growth.

Qualifications

• Typically 5+ years of relevant experience in benefits administration.
• Strong analytical and problem-solving skills.
• Hands-on experience with data reconciliation and audits, payroll, or invoice data.
• Ability to build internal/external partner relationships.
• Knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA).
• Strong written communication skills; explain complex topics clearly.
• Advanced Excel or Google Sheets; experience with HRIS (Workday/UKG/ADP).
• Attention to detail with ability to manage multiple priorities.

Responsibilities

• Benefits Operations, Reconciliation & Audit: manage inquiries, enrollments, corrections, logs.
• Compliance & Regulatory Support: assist with Form 5500, ACA reporting, audits.
• Communications: draft and maintain employee-facing benefits communications.
• Vendor Management: serve as day-to-day contact for carriers and brokers.
• Growth & Continuous Improvement: drive process improvements and automate workflows.

Skills

Benefits administration

Analytical skills

Data reconciliation

Vendor management

Communication

Tools

Workday

UKG

ADP

Excel

Google Sheets

Job description

Coursera is seeking a Benefits Analyst to own U.S. and Canada benefits data and compliance, with opportunities to drive global initiatives. You will manage data reconciliations, vendor billing, audits, and employee communications, while partnering with Legal, Finance, and external advisors to stay current on regulations.

You’ll lead improvements through automation and contribute to annual open enrollment and system implementations, in a lean team environment that emphasizes growth.